2008/09/08 City Council Resolution 2008-144RESOLUTION NO. 2008-144
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF ROHNERT PARK
APPROVING JOB DESCRIPTION AND SALARY RANGE FOR
INFORMATIONSYSTEMS OPERATIONS MANAGER AND
AUTHORIZING RECRUITMENT FOR THE POSITION
WHEREAS, staff has proposed a revised organizational structure for the Information
Systems Division;
WHEREAS, within this revised organizational structure there is a need for a day -to -day
operations manager;
WHEREAS, staff has determined that the job description for the Information Systems
Manager is no longer applicable and is obsolete;
WHEREAS, staff has developed a Information Systems Operations Manager job
description describing appropriate duties; and
WHEREAS, the City Manager recommends the position of Information Systems
Operations Manager be designated as a miscellaneous employee represented by the Rohnert Park
Employees Association (RPEA), report to the Director of Administrative Services or her
designee, and be placed at the following salary range and rate:
Position Range Monthly Salary
Information Systems Operations Manager 89X $5,952- $7,234
NOW, THEREFORE, BE IT RESOLVED that the City Council of the City of Rohnert
Park approves the job description and salary range for Information Systems Operations Manager,
and that the City Manager (Personnel Officer) or designee is authorized to recruit for the position.
BE IT FURTHER RESOLVED that the position of Information Systems Manager is
obsolete and may be removed from the salary schedule.
DULY AND REGULARLY ADOPTED by the City Council of the City of Rohnert
Park this 8h day of September, 2008.
CITY OF ROHNERT PARK
BREEZE: AYE SMITH: Aht STAFFORDQ AYE VIDA- R-- VURTINEZ: ABSENT MACKENZIE: AYE
AYES: (4) NOES: (0) ABSENT: (1) ABSTAIN: (0)
City of Rohnert Park
INFORMATION SYSTEMS OPERATIONS MANAGER
DEFINITION
To oversee, plan and coordinate the City's local -area data communications
network and telecommunications systems; assist in the design and
implementation of the City's wide -area network; and to supervise the work of
technicians in assigned operational areas; to provide support and
recommendations to the Director of Administrative Services or his /her designee
regarding the management of information systems; and performs other duties as
required.
DISTINGUISHING CHARACTERISTICS
The Information Systems Operations Manager is responsible for the full range
of activities related to the City's computer, systems including its hardware,
software, and telecommunications components, programming, data recovery,
error correction, and training. The incumbent is expected to work independently
in the accomplishment of duties and keep current on technological changes.
The incumbent is on -call 24 -hours a day for emergencies.
SUPERVISION RECEIVED /EXERCISED
General direction is provided by the Director of Administrative Services or his /her
designee. Supervisory responsibilities entail direction over Information System
Technicians.
ESSENTIAL DUTIES
• Oversee and maintain telephone network services and infrastructure.
• Respond to user issues.
• Install, diagnose, and troubleshoot basic problems with network
equipment connections, and computers; including workstations, servers,
printers, modems, and peripheral equipment.
• Assist with large equipment deployments and returning of leased
equipment.
• Work with consultants, vendors, and system experts from all City
Departments.
• Create and manage user and e-mail accounts, perform backups, and
maintain documentation.
• Assign security levels and passwords.
• Oversee and advise on the necessity for, and the availability of, hardware
upgrades and software patches, including the effects of such upgrades
and changes.
City of Rohnert Park
Information Systems Operations Manager
Page 2 of 4
• Track and plan all computer and network equipment leases.
• Annually review and negotiate vendor support contracts including all
software systems they provide.
• Assure that all software is properly licensed. Review annual Microsoft
contract.
• Interact with other Federal, State, County and City government agencies
and associations as required.
• Provide 24/7 technical support to Public Safety 911 dispatch center
(including Voiceprint, Zetron, and other CAD interfaces).
• Annual review and forecasting of the City's outsourcing needs.
• Research and recommend products, vendors, equipment, systems and
policies. Oversee and assist in the development and implementation of
information systems standards, specifications and procedures.
• Write justification reports and documentation for new or modified software
and hardware.
• Develop overall short-term and long -term forecasting and strategy for
meeting the City's Information System and Technology needs.
• Responsible for overseeing and maintaining Help D esk and inventory
records, record and track problems and follow up with technicians, interns
and end users to ensure problem resolution.
• Evaluate network capacity; determine feasibility of expanding or
enhancing the City's network infrastructure.
• Develop and gather necessary input and approvals from departments for
implementing policies regarding the appropriate use of City -owned PC's,
software standards, privacy and other issues surrounding electronic mail,
and hardware standards; tracks, identifies and corrects problems involving
hardware components and improper use and configuration of software
and hardware.
• Authorize and oversee all purchases for equipment that is used with the
computer, wireless and telephone networks.
• Supervise, review and coordinate work done by interns and technicians.
Review job performance and provide feedback for improvement.
QUALIFICATIONS
Experience /Ed ucation
Sufficient experience and education to successfully perform the duties of the
Information Systems Operations Manager. A typical way of obtaining the
required qualifications is to possess the equivalent of a Bachelor's degree in
Computer Science, Information Systems Management or a related field and
three years of increasingly responsible experience programming and providing
technical support in a multi - platform computer environment.
City of Rohnert Park
Information Systems Operations Manager
Page 3 of 4
Knowledge of:
• Principles and techniques of microcomputer hardware and software
installation.
• Troubleshooting and maintenance techniques;
• Operating principles, methods, practices, options, and limitations of a wide
range of computer networking hardware. (routers, switches, etc.)
• Uses and limitations of a wide variety of software applications, including
spreadsheets, word processing, presentation graphics, desktop
publishing, and e-mail calendar applications.
• Current microcomputer operating systems.
• Basic local and wide area network systems (including topologies and
protocols; including IP, and SMTP).
• Basic knowledge of port traffic.
• Research techniques, resources, methods and procedures.
• Cabling practices and techniques.
• Record keeping practices and principles.
• Principles of project management.
• Networking infrastructures involving radio, telephone, wireless, cellular
and data.
Skill to:
• Supervise technical system operations and staff.
• Prepare budgets.
• Manage and operate a server farm.
Ability to:
• Follow and direct others to follow safe work practices.
• Communicate clearly and concisely, orally and in writing.
• Establish and maintain cooperative working relationships.
• Select, supervise, train, and evaluate the work of others.
• Forecast cost and plan expenditures.
• Plan work flow.
Working Conditions
Position requires prolonged sitting, standing, walking, reaching, twisting, turning,
kneeling, bending, squatting, and stooping in the performance of daily activities.
The position also requires grasping, repetitive hand movement, and fine
coordination in the use of a computer key board. Additionally, the position
requires near, far, and color vision in reading, working on computers and related
equipment, and using the computer. Hearing is required when providing phone
and face -to -face service to department personnel. The need to lift, drag, and
City of Rohnert Park
Information Systems Operations Manager
Page 4 of 4
push computers and related equipment and computer reports weighing up to and
in excess of 25 pounds also is required. While working with computers and
related equipment the incumbent may be exposed to electrical and mechanical
hazards and heavy dust. Working in and around the computer room, loud
background noise may exist.
LICENSE /CERTIFICATE
Possession of a Class C California driver's license by date of appointment.
FLSA: Exempt
Employee Unit: Rohnert Park Employees' Association
Approved By: City Council
Date Approved: September 8, 2008