2018/01/23 City Council Resolution 2018-008RESOLUTION NO. 2018-008
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF ROHNERT PARK
AUTHORIZING AND APPROVING THE FIRST AMENDMENT TO THE MASTER
AGREEMENT FOR CONSULTANT SERVICES AND TASK ORDERS 2018-01,2018-02
and 2018-03WITH CSG CONSULTANTS, INC. FOR GENERAL ENGINEERING, FIRE
SERVICES CONSULTING AND CODE COMPLIANCE SERVICES
WHEREAS, consistent with the City's Purchasing Policy, the City and CSG Consultants
Inc. ("Consultant") are parties to a "Master Agreement for Consultant Services" dated June 28,
2016, which was authorized by Resolution No. 2016-66;
WHEREAS, City and Consultant entered into the Task Order No 2016-01, dated June,
28, 2016, for $150,000.00 pursuant to Resolution No. 2016-66;
WHEREAS, City and Consultant entered into the Task Order No 2017-01, dated January
24, 2017, for $150,000.00 pursuant to Resolution No. 2017-012;
WHEREAS, through its adopted Fiscal Year 2017-18 budget, the City Council approved
the use of as -needed consultant services, offset by application fees, to support new development;
WHEREAS, through its adopted Fiscal Year 2017-18 budget, the City Council also
approved the use of casino -mitigation funding from the Neighborhood Upgrade Fund, to provide
additional code enforcement services, as needed;
WHEREAS, the City continues to experience significant volume increases in requests
for code compliance service and development applications requiring additional support;
WHEREAS, pursuant to Section 3.6.6 of the City's Purchasing Policy, the City has
secured a proposal from CSG Consultants Inc. for engineering development review, fire services
development review and code compliance services support and has negotiated with CSG
Consultants Inc. to arrive at a proposed scope of services and budget that meet the City's needs
for engineering support; and
WHEREAS, the cost of the Consultant's services are reimbursed to the City by various
applicants for processing their applications and/or supported by the Neighborhood Upgrade Fund
and do not represent a cost to the City's general fund.
NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Rohnert
Park that it does hereby approve the First Amendment to the Master Agreement for Consultant
Services with CSG Inc., a California Corporation, and Task Order 2018-01 for engineering
services in an amount not to exceed one hundred fifty thousand dollars ($150,000.00), Task
Order 2018-02 for fire services in an amount not to exceed ten thousand dollars ($10,000.00),
and Task Order 2018-03 for code compliance services in an amount not to exceed seventy five
thousand dollars ($75,000.00) with CSG Consultants, Inc., a California Corporation.
BE IT FURTHER RESOLVED that the City Manager is hereby authorized and directed
to take all actions to effectuate this Resolution for and on behalf of the City of Rohnert Park,
including execution, if necessary, in substantially similar form to the First Amendment to the
(1)
Master Services Agreement attached hereto as Exhibit "A," and Tasks Orders 2018-01, 2018-02
and 2018-03 attached hereto as Exhibit `B," subject to minor modifications by the City Manager
or City Attorney.
BE IT FURTHER RESOLVED that that upon receipt of developer reimbursements, the
Finance Director is authorized to make appropriations and increase budgeted revenue as
necessary to cover the costs of Task Order 2018-01 and 2018-02.
DULY AND REGULARLY ADOPTED this 23�d day of January, 2018.
CITY OF ROHNERT PARK
Pam Stafford, Mayor
ATTEST:
& �.
Jo nne M. Buer, ler� City Clerk
g
Attachments: Exhibits A and B
ALIANOTU: B7 LFORTE: Ale MACKE A 4e CALLINAN:A rii STAFFORD: A� e
AYES: ( !J ) NOES: ( 0) ABSENT: (' ) ABSTAIN: ( C) )
(2)
2018-008
Staff Report Attachment 2
Exhibit A to Resolution
FIRST AMENDMENT TO THE CONSULTANT SERVICES AGREEMENT BETWEEN
THE CITY OF ROHNERT PARK AND CSG CONSULTANTS, INC.
This First Amendment to the Consultant Services Agreement between the City of Rohnert Park
("City") and CSG Consultants, Inc. ("Consultant") for modifications ("First Amendment") is
entered into as of the 23rd day of January, 2018, ("Effective Date"), by and between City and
Consultant.
RECITALS
WHEREAS, City and Consultant are parties to the Master Agreement for Consultant
Services for professional general engineering services, development review services, and
construction management/inspection services for various reimbursable projects dated
June 28, 2016 ("Agreement"); and
WHEREAS, City and Consultant now desire to enter into this First Amendment to the
Consultant Services Agreement to provide for modifications as described below.
AGREEMENT
NOW, THEREFORE, in consideration of the following mutual promises, the parties hereby
amend the Agreement as follows:
1. Scope of Services. In addition to the Scope of Services to be provided by Consultant as
set forth in Exhibit A of the Agreement, Consultant shall provide additional services,
including but not limited to, general support for code compliance and fire services as set
forth in Exhibit 1 of this First Amendment.
2. Fee Schedule. The existing Fee Schedule set forth in Exhibit B of the Agreement, is
amended and restated in its entirety as set forth in Exhibit 2 of this First Amendment.
3. Agreement in Effect. Except as explicitly amended by this First Amendment, all terms
and provisions of the Agreement shall remain in full force and effect.
4. Counterpart Signatures. This First Amendment may be signed in multiple counterparts,
which, when signed by all parties, shall constitute a binding agreement.
IN WITNESS THEREOF, the parties have executed this Amendment as of the date first written
above.
CITY OF ROHNERT PARK:
CONSULTANT:
By:__..
Darrin Jenkins, City Manager (Date) By:
Per Resolution 2018- adopted by the Rohnert Park City Name:
Council at its meeting of January 23, 2018.
Title:
ATTEST:
City Clerk
APPROVED AS TO FORM:
City Attorney
By:
Name:
Title:
(Date)
(Date)
Staff Report Attachment 2
Exhibit A to Resolution
FIRST AMENDMENT TO THE CONSULTANT SERVICES AGREEMENT BETWEEN
THE CITY OF ROHNERT PARK AND CSG CONSULTANTS, INC.
EXHIBIT 1
SCOPE OF SERVICES
Engineering Services
Anticipated services to be provided include as -needed staff augmentation for engineering
development review associated with land development activity in the City. It is anticipated that
the majority of the work will involve the University District and Southeast Specific Plan Areas,
but work on other new and ongoing applications may also be performed. Work may include but
not be limited to the following activities:
1. Review of new or proposed amendments to specific plans, tentative maps, planned
development zoning, and other development entitlement applications.
2. Assist City with development of conditions of approval, development agreements, and other
requirements associated with development applications. Assist City in negotiations with
developers regarding terms of agreements or conditions.
3. Review and recommend approval of improvement plans, subdivision maps, and other
documents. Review documents for conformance to approved tentative map, specific plans,
and conditions of approval. Confirm that plans conform to City standard design criteria,
including draft or proposed standards as needed, and infrastructure or other master plans.
Coordinate plan review with other City departments. Confirm that developer has obtained
necessary permits or approvals from other public agencies as needed, and that plans conform
to North Coast Regional Water Quality Control Board and Sonoma County Water Agency
requirements for storm water treatment and retention and City of Santa Rosa requirements
for recycled water use.
4. Review and recommend approval of engineering bond estimates and subdivision guarantees.
Assist staff in preparing subdivision improvement agreements, other agreements, and staff
reports.
5. As requested, work with and manage City's consultant reviewing hydrology to determine
proper mitigations and needs to avoid increasing flooding risks to existing residents.
6. As requested, work with and manage City's consultant reviewing hydrology and developer to
submit required Conditional Letters of Map Revision (CLOMARs), and subsequent Letters
of Map Revision (LOMARs) as needed.
7. As requested, calculate and provide fees to developer. Provide fee offset information for
proposed infrastructure to be developed under the Public Facilities Financing Plan (PFFP).
8. As requested, provide analysis of water use and impact of well pumping use in the City.
9. Draft engineering reports and resolutions for Council approval as needed.
10. Meet with developers, consultants, or other agencies on behalf of staff.
2
Staff Report Attachment 2
Exhibit A to Resolution
Code Compliance Services
Anticipated services to be provided include as -needed staff augmentation for Code Compliance
activities in the City. Work may include but not be limited to the following activities:
1. Ensures compliance with applicable laws, ordinances, and municipal codes to ensure the
health, safety and welfare of the public
2. Keeps informed of changes and new legislation pertaining to municipal codes and related
regulations
3. Interprets codes and regulations
4. Conducts field inspections to check for code violations, including: zoning, ordinances, weed
abatement, and business licensing
5. Investigates nuisance complaints and photographs violations as appropriate
6. Posts compliance notices and meets with owners
7. Explains required inspections and construction requirements
8. Issues citations for non-compliance
9. Advises owners on matters related to investigations and resolves complaints
10. Responds to complaints, prepares warning letters to negligent owners or contractors, and
carries negligent cases through prosecution in situations of non-compliance
11. Looks for construction or alterations being performed without proper building permits
12. Prepares reports and various related correspondence
13. Maintains records and files of inspections made and actions taken
14. Coordinates activities with other departments and outside agencies
15. Develops and implements programs to provide information and education to the community
16. Establishes and maintains positive working relationships with representatives of community
organizations, state/local agencies and associations, City management, staff and the public
17. May be assigned as a disaster service worker in the event of a disaster or emergency
Fire Services
Anticipated services to be provided include as -needed staff augmentation for Fire Department
plans examination activities in the City. Work may include but not be limited to the following
activities:
1. Provides complex, technical guidance to staff and external organizations, agencies and
businesses related to site development and building construction;
2. Explains and interprets applicable codes and ordinances;
3. Facilitates the resolution of code related problems by identifying the issues of concern and
working collaboratively with all stakeholders;
Staff Report Attachment 2
Exhibit A to Resolution
4. Represents the City in meetings with representatives of architects, engineers, contractors,
property and business owners and the public;
5. Reviews building and site construction plans for adequate design and compliance with
applicable California Building Code Standards and City's Municipal Code;
6. Calculates appropriate review fees; approves plans.
4
Staff Report Attachment 2
Exhibit A to Resolution
FIRST AMENDMENT TO THE CONSULTANT SERVICES AGREEMENT
BETWEEN THE CITY OF ROHNERT PARK AND CSG CONSULTANTS, INC.
EXHIBIT 2
FEESCHEDULE
CSG will invoice at the beginning of every month for services rendered during the previous
month. As part of the service provided (at no additional cost), CSG will coordinate the pickup
and return of all plans via CSG staff or a licensed courier.
Compensation shall be based upon hourly rates based on the CSG's rate schedule not to exceed
$180.00. Additional CSG staff will be invoiced per the firm's 2017 Professional Engineering,
Code Compliance and Fire Services Rate Schedules below. No overtime rates will be paid
unless approval is granted in writing prior to the work taking place.
Eup,inecrin
Rates for proposed staff are as follows:
Title Billing Rate
Mark Lander, P E. Senior Principal Engineer $180/hour
Frank Navarro, P.E., Principal Engineer $180/hour
Sophie Truong, P.E., P.L.S., Principal Engineer $180/hour
2017 Professional
Role / Service Hourly Rate
Senior Principal Engineer $180
Principal Engineer $180
Project Manager
$1.80
Senior Engineer
$180
Senior Structural Engineer
$180
Associate Engineer
$155
Assistant'Engineer
$135
Engineering Designer
$125
Analyst
$115
Resident Engineer
$180
Assistant Resident Engineer/ Office Engineer
$150
Construction Inspector
$125
Senior Analyst
$135
Senior Construction Inspector
$145
Staff Report Attachment 2
Exhibit A to Resolution
Rates reflect and include administrative costs and routine expenses such as local mileage, copying, fax,
telephone, mail, in-house printing, software, and computer usage, etc. Reproduction and sub consultants are
billed at cost plus 15%. Hourly rates will remain effective through December 31, 2018, for the following staff
Associate Engineer, Assistant Engineer, Design Supervisor, Senior CAD Designer, Engineering Technician,
Resident Engineer, Assistant Resident Engineer/Office Engineer, and Construction Inspector. Hourly rates for
Senior Principal Engineer, Principal Engineer, Project Manager, Senior Engineer, and Senior Structural
Engineer will remain at $180/hour through the expiration date of the amendment.
Requests for expedited plan review will be reviewed with the City on a case by case basis. All hourly rates
include overhead costs including, but not limited to, salaries, benefits, Workers Compensation
Insurance, office expenses, etc. Should the scope ofwork change or circumstances develop which necessitate
special handling, we will negotiate and agree upon applicable rates with the City prior to proceeding
Code Compliance
Compensation shall be based upon hourly rates based on the CSG's rate schedule, which the
exception that the proposed staff rates not to exceed $90.00 per hour. Hourly rates that include
travel expenses may charge a $40.00 per day vehicle allowance if the City requests CSG provide
code compliance staff with a vehicle. The vehicle allowance is meant to offset travel expenses
would CSG incur above what would have been included in the hour rate if code compliance staff
were to use their own vehicle. If the City requests CSG provide code compliance staff with a
vehicle code compliance staff shall be prohibited from using their own personal vehicle to
conduct code compliance activities.
Rates for proposed staff are as follows:
Title Billing Rate
Kelley (Aboudara) Bird, Code Compliance Officer I $90/hour
Sean Flanagan, Code Compliance Officer II $90/hour
Lee Holt, Code Compliance Officer II $90/hour
CSG's hourly rate includes a vehicle, mileage and all other equipment necessary to execute
the job requirements. CSG's fee schedule for code compliance work is provided in the table
below.
All hourly rates include overhead costs including, but not limited to, salaries, benefits, Workers Compensation
Insurance, travel and office expenses. Overtime work will be billed at 1.5x the hourly rates indicated in the
table above. On each anniversary of the contract start date, CSG will initiate a rate increase based on change
in CPI -W for the applicable region. CSG will mail an invoice at the beginning of every month for services
rendered during the previous month.
0
Staff Report Attachment 2
Exhibit A to Resolution
Fire Services
CSG's hourly rate includes a vehicle, mileage and all other equipment necessary to execute
the job requirements. CSG's fee schedule for fire plan review services is provided in the
table below.
All hourly rates include overhead costs including, but not limited to, salaries, benefits, Workers Compensation
Insurance, travel and office expenses. Plan reviews for the Preview will be completed within 10 working days
and all subsequent reviews will be completed within 5 working days. If a review is anticipated to take longer
than the maximum turnaround timing, Consultant will note the City representative and negotiate additional
time required to ensure an appropriate level of review. Expedited Previews (f requested by the applicant)
will be completed within S business days and would be provided at an expedited rate (1.5x hourly rates). Prior
to accepting requests for expedited reviews CSG will be contacted to determine if CSG can process the
expedited review request. On each anniversary of the contract start date, CSG will initiate a rate increase
based on change in CPI- W for the applicable region. CSG will mail an invoice at the beginning of every month
for services rendered during the previous month. "
7
Staff Report Attachment 3
Exhibit B to Resolution
CSG TASK ORDER NO. 2018-01 for ENGINEERING SERVICES
CITY OF ROHNERT PARK AND CSG CONSULTANTS INC.
AUTHORIZATION TO PROVIDE ENGINEERING DEVELOPMENT REVIEW SERVICES
SECTION 1 — PURPOSE: The purpose of this Task Order is to authorize and direct CSG Consultants
Inc. to proceed with the work specified in Section 2 below in accordance with the provisions of the
MASTER AGREEMENT between the City of Rohnert Park ("City") and CSG Consultants Inc.
("Consultant") hereto dated June 28, 2016, pursuant to Resolution No. 2016-66 and all amendments.
SECTION 2 — SCOPE OF WORK: The items authorized by this Task Order are presented in Exhibit A
- Scope of Services.
SECTION 3 — COMPENSATION AND PAYMENT: Compensation shall be as provided in the
MASTER AGREEMENT between the parties hereto referenced in SECTION 1 above. The total cost for
services as set forth in SECTION 2 shall be actual costs (time and materials) based on Consultants'
standard labor charges in accordance with the provisions of the MASTER AGREEMENT for an amount
not -to -exceed one hundred and fifty thousand dollar ($150,000.00).
SECTION 4 — TIME OF PERFORMANCE: The work described in SECTION 2 shall be completed by
December 31, 2018, or as extended by the Director of Development Services.
SECTION 5 — ITEMS AND CONDITIONS: All items and conditions contained in the MASTER
AGREEMENT for professional services between City and Consultant are incorporated by reference.
Approved this 23" day January, 2018.
CITY OF ROHNERT PARK CSG CONSULTANTS INC.
Darrin Jenkins, City Manager (Date) Cyrus Kianpour, President (Date)
Per Resolution No. 2018- adopted by the
Rohnert Park City Council at its meeting of January 23, 2018
CSG CONSULTANTS INC.
Nourdin Khayata, Secretary (Date)
ATTEST:
City Clerk
APPROVED AS TO FORM:
City Attorney
Staff Report Attachment 3
Exhibit B to solution
EXHIBIT A
SCOPE OF SERVICES
Engineering Services
Anticipated services to be provided include as -needed staff augmentation for engineering
development review associated with land development activity in the City. It is anticipated that
the majority of the work will involve the University District and Southeast Specific Plan Areas,
but work on other new and ongoing applications may also be performed. Work may include but
not be limited to the following activities:
1. Review of new or proposed amendments to specific plans, tentative maps, planned
development zoning, and other development entitlement applications.
2. Assist City with development of conditions of approval, development agreements, and other
requirements associated with development applications. Assist City in negotiations with
developers regarding terms of agreements or conditions.
3. Review and recommend approval of improvement plans, subdivision maps, and other
documents. Review documents for conformance to approved tentative map, specific plans,
and conditions of approval. Confirm that plans conform to City standard design criteria,
including draft or proposed standards as needed, and infrastructure or other master plans.
Coordinate plan review with other City departments. Confirm that developer has obtained
necessary permits or approvals from other public agencies as needed, and that plans conform
to North Coast Regional Water Quality Control Board and Sonoma County Water Agency
requirements for storm water treatment and retention and City of Santa Rosa requirements
for recycled water use.
4. Review and recommend approval of engineering bond estimates and subdivision guarantees.
Assist staff in preparing subdivision improvement agreements, other agreements, and staff
reports.
5. As requested, work with and manage City's consultant reviewing hydrology to determine
proper mitigations and needs to avoid increasing flooding risks to existing residents.
6. As requested, work with and manage City's consultant reviewing hydrology and developer to
submit required Conditional Letters of Map Revision (CLOMARs), and subsequent Letters
of Map Revision (LOMARs) as needed.
7. As requested, calculate and provide fees to developer. Provide fee offset information for
proposed infrastructure to be developed under the Public Facilities Financing Plan (PFFP).
8. As requested, provide analysis of water use and impact of well pumping use in the City.
9. Draft engineering reports and resolutions for Council approval as needed.
10. Meet with developers, consultants, or other agencies on behalf of staff.
2
Staff Report Attachment 3
Exhibit B to solution
CSG TASK ORDER NO. 2018-02 for FIRE SERVICES
CITY OF ROHNERT PARK AND CSG CONSULTANTS INC.
AUTHORIZATION TO PROVIDE FIRE SERVICES
SECTION 1— PURPOSE: The purpose of this Task Order is to authorize and direct CSG Consultants
Inc. to proceed with the work specified in Section 2 below in accordance with the provisions of the
MASTER AGREEMENT between the City of Rohnert Park ("City") and CSG Consultants Inc.
("Consultant") hereto dated June 28, 2016, pursuant to Resolution No. 2016-66.
SECTION 2 — SCOPE OF WORK: The items authorized by this Task Order are presented in Exhibit A
SECTION 3 — COMPENSATION AND PAYMENT: Compensation shall be as provided in the
MASTER AGREEMENT between the parties hereto referenced in SECTION 1 above. The total cost for
services as set forth in SECTION 2 shall be actual costs (time and materials) based on Consultants'
standard labor charges in accordance with the provisions of the MASTER AGREEMENT for an amount
not -to -exceed ten thousand dollar ($10,000.00).
SECTION 4 — TIME OF PERFORMANCE:
The work described in SECTION 2 shall be completed by December 31, 2018 or as extended by the City
Manager.
SECTION 5 — ITEMS AND CONDITIONS: All items and conditions contained in the MASTER
AGREEMENT for professional services between City and Consultant are incorporated by reference.
Approved this 23t' day January, 2018.
CITY OF ROHNERT PARK CSG CONSULTANTS INC.
Darrin Jenkins, City Manager (Date) Cyrus Kianpour, President (Date)
Per Resolution No. 2018- adopted by the
Rohnert Park City Council at its meeting of January 23, 2018
CSG CONSULTANTS INC.
Nourdin Khayata, Secretary (Date)
ATTEST:
City Clerk
APPROVED AS TO FORM:
City Attorney
Staff Report Attachment 3
Exhibit B to Resolution
EXHIBIT A
SCOPE OF SERVICES
Fire Services.
Anticipated services to be provided include as -needed staff augmentation for Fire Department plans
examination activities in the City. Work may include but not be limited to the following activities:
1. Provides complex, technical guidance to staff and external organizations, agencies and
businesses related to site development and building construction;
2. Explains and interprets applicable codes and ordinances;
3. Facilitates the resolution of code related problems by identifying the issues of concern and
working collaboratively with all stakeholders;
4. Represents the City in meetings with representatives of architects, engineers, contractors,
property and business owners and the public;
5. Reviews building and site construction plans for adequate design and compliance with
applicable California Building Code Standards and City's Municipal Code;
6. Calculates appropriate review fees; approves plans.
4
Staff Report Attachment 3
Exhibit B to Resolution
CSG TASK ORDER NO. 2018-03 for CODE COMPLIANCE SERVICES
CITY OF ROHNERT PAR
AUTHORIZATION TO PROVIDE CODE COMPLIANCE SERVICES
SECTION 1 — PURPOSE: The purpose of this Task Order is to authorize and direct CSG Consultants
Inc. to proceed with the work specified in Section 2 below in accordance with the provisions of the
MASTER AGREEMENT between the City of Rohnert Park ("City") and CSG Consultants Inc.
("Consultant") hereto dated June 28, 2016, pursuant to Resolution No. 2016-66.
SECTION 2 — SCOPE OF WORK: The items authorized by this Task Order are presented in Exhibit A
- Scope of Services.
SECTION 3 — COMPENSATION AND PAYMENT: Compensation shall be as provided in the
MASTER AGREEMENT between the parties hereto referenced in SECTION 1 above. The total cost for
services as set forth in SECTION 2 shall be actual costs (time and materials) based on Consultants'
standard labor charges in accordance with the provisions of the MASTER AGREEMENT for an amount
not -to -exceed seventy five thousand dollar ($75,000.00).
SECTION 4 — TIME OF PERFORMANCE: The work described in SECTION 2 shall be completed by
December 31, 2018 or as extended by the Director of Development Services.
SECTION 5 — ITEMS AND CONDITIONS: All items and conditions contained in the MASTER
AGREEMENT for professional services between City and Consultant are incorporated by reference.
Approved this 23" day January, 2018.
CITY OF ROHNERT PARK CSG CONSULTANTS INC.
Darrin Jenkins, City Manager (Date) Cyrus Kianpour, President (Date)
Per Resolution No. 2018- adopted by the
Rohnert Park City Council at its meeting of January 23, 2018
CSG CONSULTANTS INC.
Nourdin Khayata, Secretary (Date)
ATTEST:
City Clerk
APPROVED AS TO FORM:
City Attorney
Staff Report Attachment 3
Exhibit B to Resolution
EXHIBIT A
SCOPE OF SERVICES
Code Compliance Services
Anticipated services to be provided include as -needed staff augmentation for Code Compliance activities
in the City. Work may include but not be limited to the following activities:
1. Ensures compliance with applicable laws, ordinances, and municipal codes to ensure the
health, safety and welfare of the public
2. Keeps informed of changes and new legislation pertaining to municipal codes and related
regulations
3. Interprets codes and regulations
4. Conducts field inspections to check for code violations, including: zoning, ordinances, weed
abatement, and business licensing
5. Investigates nuisance complaints and photographs violations as appropriate
6. Posts compliance notices and meets with owners
7. Explains required inspections and construction requirements
8. Issues citations for non-compliance
9. Advises owners on matters related to investigations and resolves complaints
10. Responds to complaints, prepares warning letters to negligent owners or contractors, and
carries negligent cases through prosecution in situations of non-compliance
11. Looks for construction or alterations being performed without proper building permits
12. Prepares reports and various related correspondence
13. Maintains records and files of inspections made and actions taken
14. Coordinates activities with other departments and outside agencies
15. Develops and implements programs to provide information and education to the community
16. Establishes and maintains positive working relationships with representatives of community
organizations, state/local agencies and associations, City management, staff and the public.