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2.06.006_Resident Discount CardsPolicy #: 2.06.006 Type: CM Admin. ti I, V' Effective Date: 1995 s V`- Former Policy #: 913.05 ("P ,, q INTER OFFICE MEMO TO: Joseph Netter, City Mana FROM: Pekkain, Director o Recreation PREPARED BY:James y Miller, Recreation Supervisor DATE: 11/15/95 SUBJECT: Resident Discount Cards CC: Maya van den Heuvel, Program Specialist Jan Geffre, Department Secretary After much deliberation, we have created what we think will be a solution to the problem of overburdening the Sports Center Staff with the 2500 Resident Discount Cards that will be sold each year. We would like to offer the cards at both the Sports Center and the Community Center. The community Center is staffed with a minimum of two persons at all hours. This would provide ample clerical support to create the cards during the working hours. The Sports Center is only staffed with one person at the front counter for the majority of the day. Offering the cards at the Community Center would relieve the burden of the Sports Center having to sell all the cards. After the Community Center closes for the day, the Sports Center would sell the cards the rest of the evening. Additional part-time help would be required at the Sports Center during the busy evening hours. In order to make this program work we need the following materials and personnel: • I.D. photo camera and supplies from City Hall. • Updated copies of the city's utility billing records. • Updated copies of Rohnert Park Business License records. • Approximately 20 hours of part-time labor to help at the Sports Center in the evening. This extra help would be needed from January - April and should have an account number outside of Recreation in which to charge their time. • A new register key programmed on the Community Center's cash register for cards. With these items we will be able to sell the cards starting December 1, 1995. The 1996 cards are slated to be ready by December 18th and will be sold at both locations. The hours for Resident Card sales will be as follows: Sports Center: 7:00 am - 9:00 pm Community Center: 8:30 am - 4:30 pm A press release will be sent to the Community Voice notifying them of the new locations as soon as this proposal is approved. Additional notice will be sent in the utility billing the first week of January. I feel this is a good solution. It will not only be less of a burden on the staff, but will allow greater access for the citizens to purchase their cards. INTER OFFICE MEMO TO: Jim Pekkain, FROM: J seph Netter, Recreation Director City Manager RE: Resident Cards for Sports Center DATE: January 27, 1994 Dear Jim: The City Council, at its meeting of January 25, 1994, agreed with staff's recommendation to institute a Resident Discount Card for basketball and open gym. This card is currently being used as the golf course resident card. Therefore, effective immediately, please issue resident cards to those resident basketball/open gym players who show proof of residency by either a drivers license, PG&E bill, or a telephone bill. The resident cards would allow for a $1.00 discount for basketball/open gym play. Hence, the resident rate would be $2.00 and the non-resident rate would be $3.00. In addition, it is suggested that signs be posted near the cashier's desk indicating that any individual harrassing the Sports Center staff or using vulgar or abusive language will be prohibited from using the Sports Center. You are also to notify staff that they are free to call in Public Safety to help enforce this policy. If you have any questions regarding these matters, please give me a call. JDN:lr cc: Mike Harrow, Finance Director Guy Miller, Recreation Supervisor 1 INTER -OFFICE MEMO TO: JOE NETTER FROM: JAM SIN CITY MANAGER RECR N DIRECTOR RE: SPORTS CENTER OPEN GYM DATE: January 11, 1994 RESIDENT PROOF ISSUE cc: Guy Miller, Mike Harrow ----------------------------------------------------------------- ----------------------------------------------------------------- Attached is a copy of Guy's memo with two suggested solutions to deal with the current open gym problem, of dealing with players aggressively harassing the gym staff over showing proof of residency. Your suggestion of recording the residents being charged the $3.00 rate and then giving them a credit at the end of the year is not feasible. This would only create additional stress and anguish to the gym staff plus the hazzle of record keeping. I recommend your support of Guy's second solution. That is, using the same Resident Discount Card for golf. The use of the I.D. card would give the user a $1.00 discount. We would charge a $3.00 fee to everyone unless they showed the I.D. card. After eight uses the user would have paid for the I.D. card. Only the Resident Discount Card will be accepted as proof of residency. The Sport Center staff can take the pictures and issue the card. This would not place any additional work on city hall staff. Your earliest response to this solution is requested. Since the I.D. cards are good only for the year we would like to implement the program by January 31st. Interoffice Memo: Date: 1/10/94 To: Jim Pekkain, Director of Recreation From: Guy Miller, Recreation Supervisor Re: Non -Resident Proof for open gym As I had mentioned earlier, we are having an escalating problem trying to secure proof of residency from our open gym participants. The problem is two fold. One, the non-residents hassle the staff each time we ask for I.D. because they want the resident rate. The second problem lies with the residents who don't want the bother to repeatedly have to show their I.D. each time they come in. The Sports Center staff has been very consistent in asking for LD.'s but the problem is getting out of hand. The animosity directed at our staff is often loud and threatening. Several staff member have expressed a concern over their safety. It is not uncommon to hear very loud four letter words and threats directed at our staff at the front counter. We have two solutions to the problem. The first would be the easiest for our staff but might cause some consternation among the residents who have no problem following the rules. Changing the open gym rate to a flat $2.50 across for residents and non-residents alike would eliminate the problem entirely. With this change there would be no need to ask for any proof of residency at all. The non-resident rate would be reduced by .50 and the resident rate would increase by the same amount. We do not have a resident/non-resident rate for any other in- house drop-in program offered by the department (ie. pool admission, racquetball fees etc.) so this would make us more consistent. There would most likely be some grumbling from the residents who have no problem showing us their I.D. and would now have to pay an extra .50 but any complaints would disappear quickly. The other solution is more complicated. A Resident Discount Card much like the one used for the golf course could be created for the Sports Center. (the actual golf course card could be used). This would require residents to purchase the Discount Card in order to get the $1.00 off. This would make a difference because the users would have to have purchased the card in order to get the discount. No other I.D. would be accepted. The cards could be the same as the golf card and serve as a universal "city wide discount card". The cards could be made by the sports center staff and would be a source of additional income for the city. Once again there might be some grumbling from the residents who would now have to pay to get their discount (as there was for the golf card) but they would get used to it. If this option is selected we would have to institute it immediately since January and the cards would expire each calendar year. As I stated, either solution would work. Please advise.