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2021/05/11 City Council Resolution 2021-048 RESOLUTION NO. 2021-048 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF ROHNERT PARK APPROVING THE POSITION TITLE, SALARY RANGE,AND ASSOCIATED JOB DESCRIPTION FOR ANIMAL SHELTER COORDINATOR WHEREAS, the City's proposed budget for Fiscal Year 2021-22 includes the addition of the new position in Animal Services; and WHEREAS,the Animal Shelter needs additional technical skills and hours to address: 1) the projected growth of the City of Rohnert Park, 2)the difficulty in recruiting and retaining highly qualified employees for part-time positions, and 3)the increased expectation from the community that the Animal Shelter provide modern and advanced animal welfare and adoption programs; and WHEREAS, staff developed a new job description for the Animal Shelter position that reflects the expected duties and performance of this position; and WHEREAS, staff consulted with the Rohnert Park Employees' Association (RPEA) regarding the Animal Shelter Coordinator as this position will be placed in the RPEA unit and RPEA had no objection to the job description; and WHEREAS, staff recommends placing the Animal Shelter Coordinator position in RPEA salary range 32RP($4,558.09 - $5,540.37 monthly). NOW,THEREFORE,BE IT RESOLVED by the City Council of the City of Rohnert Park that it does hereby approve the position title, salary range, and associated job description for the Animal Shelter Coordinator which is attached hereto as Exhibit A and incorporated by this reference. DULY AND REGULARLY ADOPTED this " • . of May, 2021. CIT 1 OF ' 0 N PARK Arra/i) Amu 4 -ra • Giud. Mayor ATTEST: Sy via Lo uevas, City Clerk Attachments: Exhibit A 3. ADAMS: _ELWARD: GIUDICE: LINARES: STAFFORDAlli U AYES: (5—) N ES: ( ?:5 ) ABS .NT: ( 0) ABSTAIN: ( ,,e ) EXHIBIT A ANIMAL SHELTER COORDINATOR Salary Range 32RP - $54,697.12 - $66,484.44 DEFINITION Under direction, plans, organizes, coordinates, and provides direction and oversight for the operations of the Animal Shelter; provides customer service and direct animal care; assists in the veterinary clinic; creates behavior assessment, enrichment, and modification programs for shelter animals; implements strategies to increase compliance with animal licensing requirements; supervises staff and volunteers and oversees services for the Animal Shelter; maintains positive working relationships with a variety of stakeholders, including vendors and other shelter and rescue organizations; performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives direction from the Animal Shelter Supervisor. Exercises technical and functional direction over and provides training to assigned staff and volunteers. CLASS CHARACTERISTICS This is a journey level class that has supervisory, program coordination, administrative, and day-to-day operational responsibilities. Incumbents are responsible for overseeing, coordinating, and participating in animal shelter operations to ensure that the Animal Shelter services and activities are safe and effective and provide the highest level of customer satisfaction for public use. Responsibilities include planning, scheduling, and directing part-time staff and volunteers in the provision of services and performing a variety of tasks in the operations and activities of the Animal Shelter. This class is distinguished from the Animal Shelter Supervisor in that the latter has full managerial and operational responsibility for all aspects of the operations of the Animal Shelter. EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.  Oversees, coordinates, and participates in the day-to-day operations of the Animal Shelter.  Plans, schedules, prioritizes, and assigns work; communicates status of activities and services to appropriate personnel, working cooperatively to schedule activities and services in accordance with established and special operational priorities.  Provides direction and guidance to assigned part-time staff; orients, instructs, and trains employees in work methods and procedures, use of computer systems and software, and relevant safety precautions; monitors, reviews, controls, and evaluates quality of work.  Recommends, develops and implements policies, protocols, and procedures related to animal behavioral enrichment, temperament testing and rehabilitation to improve adoptability and shorten length of stay.  Participates in behavior counseling meetings with the public, volunteers, and foster homes on problem behaviors to reduce animal surrenders, and provide placement recommendations.  Oversees front counter operations and tracks status and progress of shelter animals, including intake, temperament testing, and behavior modification/training plans. Animal Shelter Coordinator Page 2 of 4  Monitors and evaluates the effectiveness of the Animal Shelter operations and activities, and recommends improvements or modifications.  Oversees, coordinates, and participates in providing responsible customer service in operating the Animal Shelter.  Responds to complaints and requests for information; interprets and applies regulations, policies, procedures, systems, rules, and precedents in response to inquiries, concerns, and complaints from the public as necessary to ensure an expedient and satisfactory resolution.  Assists in the recruitment and selection of staff and provides recommendations.  Purchases shelter supplies and equipment; maintains and monitors inventory; maintains records of purchases; and monitors supplies expenditures.  Participates in administrative activities and other departmental support, including serving as a representative for inter-departmental efforts.  Attends and participates in meetings; stays abreast of new trends and innovations in animal shelter operations and services.  Learns and applies emerging technologies to perform duties in an efficient, organized, and timely manner.  Updates and maintains social media postings as necessary.  Cultivates and maintains positive working relationships with staff, volunteers, the public, vendors, other shelter and rescue organizations, governmental organizations, professional associations, and other City departments  Keeps staff informed and educated on safety practices and policies, and models safe work practices; takes immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.  Participates in development of strategic planning goals and action plans, and policy/procedure development and implementation.  Implements strategies to increase compliance with animal licensing municipal codes.  Assists the Animal Health Technician and veterinarian in the clinic as needed.  Oversees and assists staff in the care and feeding of animals and the cleaning and maintenance of shelter facilities.  Assists Public Safety and other agencies' officers with enforcing the animal control codes and ordinances; may act as a disaster service worker in the event of a disaster or emergency including setting up the emergency animal shelter and coordinating animal rescues.  Performs other duties as assigned. In performing the duties described above, the incumbent is expected to: • Provide outstanding and friendly customer service. • Create and maintain a respectful and collaborative working environment. • Communicate honestly and behave in a manner that is ethical, legal and fiscally responsible. • Demonstrate care for the organization, customers, and coworkers. • Perform work of the highest quality possible. • Practice and encourage initiative and innovation to improve the workplace. QUALIFICATIONS Knowledge of:  Basic principles and practices of providing technical and functional direction and training to assigned staff.  Principles, practices, methods, techniques, procedures, and service delivery needs related to animal shelter operations, animal care, service programs and administration  State and local laws and ordinances relating to the proper treatment and sheltering of animals Animal Shelter Coordinator Page 3 of 4  Basic principles and practices of program administration, including accounting and purchasing.  Principles and practices of public relations techniques.  Principles and procedures of recordkeeping, report preparation, and cash collection and handling.  Business arithmetic and basic statistical techniques.  Modern office practices, methods, and computer equipment and applications, including word processing, database, and spreadsheet applications.  Record keeping principles and procedures.  Principles, practices, and techniques of effectively dealing with the public and basic public relations.  English usage, spelling, vocabulary, grammar, and punctuation.  Techniques for properly handling and caring for animals.  Physical and behavioral characteristics of domestic animals, breed identification, and training techniques  Animal handling, training, and behavior modification skills utilizing best practices in positive reinforcement and minimally aversive techniques  Animal medical issues and their impact on behavior  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, and City staff.  Computers and software programs to conduct, compile, and/or generate documentation. Ability to:  Plan, schedule, assign, and oversee activities of part-time personnel.  Inspect the work of others and maintain established quality control standards.  Train others in proper and safe work procedures.  Identify and implement effective course of action to complete assigned work.  Plan and prepare schedules, reports, and other related program materials.  Understand the organization and operation of an animal shelter necessary to assume assigned responsibilities.  Interpret, apply, and explain applicable State and local laws and ordinances relating to the proper treatment and sheltering of animals.  Maintain facilities and equipment in a clean, safe, and secure manner.  Respond to and effectively prioritize multiple phone calls and other requests for service.  Compose reports independently or from brief instructions; maintain records and databases.  Make accurate business arithmetic and statistical computations; accurately process cash transactions.  Maintain accurate logs, records, and basic written records of work performed.  Follow department policies and procedures related to assigned duties.  Understand and follow oral and written instructions.  Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.  Operate modern office equipment including computer equipment and specialized software applications programs.  Use English effectively to communicate in person, over the telephone, and in writing.  Understand scope of authority in making independent decisions.  Review situations accurately and determine appropriate course of action using judgment according to established policies and procedures.  Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.  Handle and care for a variety of animals, including sick, injured and/or fractious dogs, feral cats, and occasionally, exotic animals in a safe and effective manner. Animal Shelter Coordinator Page 4 of 4 Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to completion of the twelfth (12th) grade supplemented by college-level coursework, certification or advanced training in animal behavior, dog training, or a related field and two (2) years of animal-related or dog training/behavior experience. One year of supervisory experience is highly desirable. Licenses and Certifications:  Possession of a valid California Driver’s License by time of appointment and a satisfactory driving record.  Possession of, or ability to obtain, a Euthanasia Certificate within twelve (12) months of employment. PHYSICAL DEMANDS Must possess mobility to work in an animal health care setting and use standard office equipment, including a computer; to operate a motor vehicle; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This classification primarily works at the City’s animal shelter with frequent standing in and walking and/or driving between work areas. Wrist flexion and lateral rotation are necessary in combination with grasping to handle equipment and surgical devices. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate above-mentioned tools and equipment. Positions in this classification bend, stoop, kneel, reach, and climb to perform work. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds, or heavier weights with the use of proper equipment and assistance from other staff. ENVIRONMENTAL ELEMENTS Employees work primarily in the animal shelter with exposure to potentially infectious diseases and hazardous physical substances. May involve exposure to dangerous and/or diseased animals. Employees also work in the outdoor dog fields and will be exposed to sun, wind, rain, and other inclement weather. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. This position will be around animals known to cause allergies. WORKING CONDITIONS The animal shelter is a 24/7 operation. Employees must be willing to work irregular shifts, including weekends and holidays. The facility performs euthanasia for unadoptable animals when necessary. The animal shelter also accepts exotic animals. FLSA Status: Non-exempt Employee Unit: Rohnert Park Employees’ Association (RPEA) Approved By: City Manager Date Approved: April 29, 2021