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2022/01/11 City Council Resolution 2022-005 RESOLUTION NO. 2022-005 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF ROHNERT PARK APPROVING ORGANIZATIONAL CHANGES IN THE PUBLIC WORKS DEPARTMENT AND DEVELOPMENT SERVICES DEPARTMENT,AUTHORIZING A BUDGET AMENDMENT TO ADD A SUSTAINABILITY MANAGER, SENIOR PUBLIC WORKS ANALYST AND BUILDING PERMIT TECHNICIAN I/II POSITIONS,AND APPROVING THE ASSOCIATED JOB DESCRIPTIONS WHEREAS, on March 23, 2021, the City Council adopted a resolution (Reso 2021- 032) authorizing and approving changes to the position title and associated job description for the Director of Public Works, transferring the City's capital improvement engineering function. from Development Services to Public Works, and the transfer of the City's Community Services function to a new department; and WHEREAS on June 8, 2021 the City Council adopted a resolution (Reso 2021-060) approving the City's Fiscal Year 2021-22 Operating Budget which implemented the transfer of the capital improvement engineering function from Development Services to Public Works by including the cost of this function in the operating budget for the Public Works Department; and WHEREAS, on July 1, 2021, the engineering staff directly associated with the capital improvement program transferred from the Development Services Department to the Public Works Department; and WHEREAS,On November 9, 2021, the City Council approved the following organizational changes to the Development Services Department and Public Works Department to better suit the operational needs of the City; and NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Rohnert Park that it does hereby approve the addition of the position title and associated job description for Sustainability Manager, attached hereto as Exhibit "A" and incorporated by this reference; and BE IT FURTHER RESOLVED by the City Council of the City of Rohnert Park that it does hereby approve the addition of the position title and associated job description for Senior Public Works Analyst, attached hereto as Exhibit "B" and incorporated by this reference; and BE IT FURTHER RESOLVED by the City Council of the City of Rohnert Park that it does hereby approve the addition of the position title and associated job description for Building Permit Technician I/II, attached hereto as Exhibit "C" and incorporated by this reference; and BE IT FURTHER RESOLVED by the City Council of the City of Rohnert Park that it does hereby approve the following changes to two departments: Public Works • Addition of one Senior Analyst • Addition of one Sustainability Manager • Addition of one Management Analyst I • Deletion of one Management Analyst II Development Services • Deletion of one Management Analyst II • Deletion of one Administrative Assistant • Deletion of one Community Development Assistant • Addition of two Building Permit Technicians I/II BE IT FURTHER RESOLVED by the City Council of the City of Rohnert Park that it does hereby authorize the Finance Director to adjust the Fiscal Year 2021-22 Operational Budget to reflect these changes and include any operational adjustments needed to facilitate the work of these positions. DULY AND REGULARLY ADOPTED this l lth day of January, 2022. CI Y OF RO ERT PARK \1 ackie E war , Mayor ATTEST: Sylvia Lopez, ity Clerk Attachments: Exhibit A, Exhibit B, Exhibit C GIUDICE: ALie HOLLINGSWORTH-ADAMS: rue STAFFORD: rktie LINARES: Phie, ELWARD: P^'1L AYES: ( 5 ) NOES: ( Of ) ABSENT: ( ABSTAIN: ( ii, ) Resolution 2022-005 2 Sustainability Manager Page 1 of 4 SUSTAINABILITY MANAGER Proposed Salary Range 52RP ($92,764.47 - $112,756.11) DEFINITION Under general direction, plans, organizes, directs, and coordinates sustainability and environmental activities city-wide, including activities related to energy, water, and natural resource conservation, climate action planning and healthy community initiatives; develops public outreach strategies in support of local and regional energy efficiency and greenhouse gas reduction efforts; serves as a liaison and leader to promote, provide direction, and assist residents, community groups, business organizations, internal departments, and the public in the development and implementation of sustainability efforts; provides highly complex staff assistance to the Director of Public Works and performs related duties, as assigned. SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Director of Public Works. Exercises direct or general supervision over professional, technical, and/or administrative staff. May provide direction to volunteers and and interns. CLASS CHARACTERISTICS This is a professional class that performs highly complex administrative and technical work and leads citywide and community efforts in planning, developing, managing, coordinating, and implementing sustainability efforts. Successful performance of the work requires independent judgment and analytical abilities, and a strong knowledge of municipal and state government requirements. Responsibilities include representing the City in a variety of public forums, developing constructive community relationships with a variety of diverse interest groups, and building consensus/trust to implement policy initiatives. Strong written, verbal, interpersonal and human relations skills are essential for an incumbent assigned to this position. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.  Develops and implements divisional goals, objectives, policies, and procedures.  Plans, develops, implements, manages, and monitors the City’s Climate Action and Adaptation Plan, State mandates, and other related policies and projects; tracks and reports on ordinances, laws and regulations having to do with sustainability.  Plans, directs, and implements measures and programs from the City’s approved General Plan 2040- Climate Change Element and associated programs.  Serves as a liaison and leader for a variety of community organizations, actively engaging and cultivating relationships with groups organized for climate equity, environmental, and sustainability purposes and builds positive working relationships with the community to ensure these programs are successful.  Serves as a public spokesperson for the City's sustainability initiatives and programs by attending conferences, giving presentations and fostering local and regional partnerships with businesses and other organizations, and presenting and promoting the City's Climate Action and Adaptation Plan at community events and City activities.  Manages and coordinates community-focused programs related to energy efficiency, renewable energy, green buildings, decarbonization, greenhouse gas emissions, climate change, stormwater management Sustainability Manager Page 2 of 4 and reuse, waste reduction and recycling, water conservation, watershed protection and general sustainability.  Prepares the Sustainability and Environmental budget; assists in budget implementation; participates in the forecast of additional funds needed for staffing, equipment, materials, and supplies; administers the approved budget.  Recommends the appointment of personnel; provides or coordinates staff training; conducts performance evaluations; implements discipline procedures as required; maintains discipline and high standards necessary for the efficient and professional operation of the department.  Prepares staff reports to City Council and give presentations.  Reviews water usage reports and tracks progress of water conservation program; directs and oversees the modification of program to meet regulatory requirements.  Coordinates with outside agencies related to electric vehicle plan implementation, urban forest management plan coordination, permit compliance, and water conservation.  Maintains a variety of records, statistics, forms, correspondence, and related documentation on division operations; ensures all mandated forms and reports are properly completed and filed in a timely manner for all City permits; prepares reports and other written documents including quarterly reports, contracts, program plans, and assessments to meet City, State and Federal goals and mandates.  Researches, identifies, and applies for funding writes grant applications for sustainability projects that would benefit the City.  Supports and provides oversight to grant applications and funding related to sustainability projects.  Works with City leadership team and staff to recognize internal and external communication opportunities and solutions, and defines and executes appropriate strategies to support them; builds and maintains positive working relationships with co-workers, other City employees, and the public using principles of good customer service.  Represents the division and department to outside agencies and organizations; participates in outside community and professional groups and committees; provides technical assistance as necessary.  Performs other related duties as assigned. In performing the duties described above, the incumbent is expected to:  Provide outstanding and friendly customer service.  Create and maintain a respectful and collaborative working environment.  Communicate honestly and behave in a manner that is ethical, legal and fiscally responsible.  Demonstrate care for the organization, customers, and coworkers.  Perform work of the highest quality possible.  Practice and encourage initiative and innovation to improve the workplace. QUALIFICATIONS Knowledge of:  Principles of sustainability, decarbonization, and community environmental protection strategies including conservation, source reduction, pollution prevention, energy efficiency, climate protection, greenhouse gas emissions reductions, recycling and other environmental issues in a public agency setting.  Principles and practices associated with the management and administration of sustainability and environmental programs including permit compliance, water quality, recycled water, stormwater management, and water conservation.  Practices of researching environmental issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective reports.  Familiarity with public land management and stewardship, including land acquisition, conservation easements and other conservation strategies.  Principles, practices, and techniques of administration of contemporary sustainability and climate action programs.  Complex contract management, including interpretation regulation as it pertains to future contract Sustainability Manager Page 3 of 4 amendments.  Advanced principles and practices of project management and contract administration. Basic laboratory and field sampling procedures.  Principles and practices of leadership, motivation, team building, and conflict resolution. Pertinent federal, state, and local rules, regulations, and laws.  Principles and practices of organizational analysis and management. Budgeting procedures and techniques.  Practices and procedures of local government, regulatory agencies, and grant agencies.  Principles and practices of supervision, training, and personnel management.  Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Ability to:  Research, analyze and summarize sustainability and environmental issues.  Analyze problems; identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.  Gain cooperation through discussion and persuasion.  Foster an environment that embraces diversity, integrity, trust, and respect.  Assess long and short-term sustainability needs and greenhouse gas reduction objectives, and design effective programs to meet these needs in a cost-effective manner.  Interpret and apply City and department policies, procedures, rules, and regulations.  Prepare and administer division budget.  Ensure division compliance with operational and mandated regulatory requirements.  Manage, oversee, and effectively resolve issues associated with complex environmental permitting programs, process improvements, and water supply issues.  Manage complex projects, master plan updates, general plan implementation, energy audits, and program improvements utilizing available resources effectively.  Read and interpret financial reports in the monitoring of expenses, revenues, and budget.  Respond to inquiries or complaints from customers, regulatory agencies, or members of the business community.  Effectively present information to senior management, public groups, and/or City Council.  Prepare and present clear and concise technical and administrative reports.  Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.  Communicate clearly and concisely, both orally and in writing.  Establish and maintain effective working relationships with those contacted in the course of the work. Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to a bachelor’s degree from an accredited college or university in biology, natural resource management, environmental sustainability, urban planning, or a related field, and three (3) years of professional work experience natural resource management, community advocacy or a related field. A Master’s degree is desirable. Licenses and Certifications:  Possession of a valid California Driver’s License by time of appointment and a satisfactory driving record. Sustainability Manager Page 4 of 4 PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 40 pounds. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. FLSA Status: Exempt Employee Unit: Rohnert Park Employees’ Association (RPEA) Approved By: A Smith Date Approved: SENIOR PUBLIC WORKS ANALYST New Salary Range 56RP - $102,395.17 - $124,461.34 DEFINITION Under general direction, plans, organizes, leads and may supervise staff engaged in complex, sensitive, and detailed analytical work including quantitative analysis in the areas of accounting, budget, contracts, grant- writing, financial/fiscal, economic, legislative and administrative policies and reporting ; analyzes practices and procedures and makes recommendations for organizational, operational, policy, and procedural improvements; conducts needs analyses, feasibility studies, and program evaluation; develops and reviews council reports; coordinates assigned activities with other City departments, officials, outside agencies, and the public; fosters cooperative working relationships among City departments and with intergovernmental and regulatory agencies and various public and private groups; performs related work as required. SUPERVISION RECEIVED AND EXERCISED Receives general direction from the Public Works Director. The work provides for a wide variety of independent decision-making, within financial, departmental, fiscal, budgetary, legal, general policy and regulatory guidelines. May exercise direct supervision over staff. CLASS CHARACTERISTICS This is a specialized single-position, advanced journey level classification that plans, develops, and implements policies and procedures for assigned City-wide programs, including developing, reviewing, and presenting reports for Council, program and project budget preparation, government financial reporting, contract administration, management analysis, and program evaluation. Successful performance of the work requires knowledge of budget development; grants development and administration, public policy, City functions and activities, including the role of an elected City Council, and the ability to develop, oversee, and implement projects and programs in a variety of areas, develop clear, well-written reports for different audiences and the ability to present them. Responsibilities include coordinating the activities of the department with those of other departments and agencies. Performance of the work requires the use of considerable independence, initiative, and discretion within established guidelines. This class is distinguished from Management Analyst II in that the former performs the most complex analyst support to City-wide programs and projects, while the latter provides department specific analyst support. EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.  Participates in and oversees the development and administration of operational and capital project budgets; financial audits, comprehensive annual financial reports; develops and reviews council reports; assists in developing and administering the Public Works, Fleet, and Enterprise Fund budget; monitors revenues and expenditures including analyzing current and historical trends, determining variances and improving cost effectiveness; identifies and recommends resolutions for accounting and budgetary problems. Senior Public Works Analyst Page 2 of 4  Manages financial and submittal requirements of grants from Federal, State and other funding agencies as they relate to the Capital Improvement Program including grant-writing, monitoring, funding compliance and close-out.  Manages the development of contracts required for management of grants and programs.  Assists in developing goals, objectives, policies, procedures, work standards, and administrative control systems.  Develops, reviews, and manages items going to governing and advisory bodies of the City and presents.  Conducts a variety of analytical and operational studies and surveys regarding departmental and CIP activities, including complex financial, budget, technical accounting, personnel, operational, or administrative issues or questions; evaluates alternatives, makes recommendations, and assists with the implementation of procedural, administrative, and/or operational changes after approval; prepares comprehensive technical records and reports, identifies alternatives, and makes and justifies recommendations.  Coordinates the development and administration of the Public Work’s annual budget, water, sewer, recycled water enterprise funds, and Capital Improvement Program budget; provides for financial forecasting and planning including revenue projections, and multi-year cash flow analysis; directs all aspects of assigned programs, including legal and regulatory compliance.  Makes presentations to explain program or project status; answers questions or arranges for compilation of data to assist in decision-making process.  Serves as a liaison with employees, public, and private organizations, community groups, and other organizations; provides information and assistance to the public regarding the assigned programs and services; receives and responds to complaints and questions relating to assigned area of responsibility; reviews problems and recommends corrective actions.  Develops and implements new or revised programs, systems, procedures, and methods of operation; compiles and analyzes data, and makes recommendations regarding staffing, equipment, and facility needs.  Manages various committees for the Public Works Department.  Participates on a variety of interdisciplinary committees and commissions and represents the City to a variety of community and stakeholder groups; attends meetings regarding legislation that could affect the City.  Directs the work activities of assigned clerical and technical personnel; prioritizes and coordinates work assignments; reviews work for accuracy; recommends improvements in workflow, procedures, and use of equipment and forms.  Communicates orally, in writing, or through graphic representations and statistical summaries with colleagues, managers, employees, the public, organized employee groups, and representatives of various organizations.  Performs other duties as assigned. In performing the duties described above, the incumbent is expected to: • Provide outstanding and friendly customer service. • Create and maintain a respectful and collaborative working environment. • Communicate honestly and behave in a manner that is ethical, legal and fiscally responsible. • Demonstrate care for the organization, customers, and coworkers. • Perform work of the highest quality possible. • Practice and encourage initiative and innovation to improve the workplace. QUALIFICATIONS Knowledge of:  Financial and administrative principles and practices, including government accounting, audit, financial reporting and analysis; organizational structure and the role of an elected council and the legal mandates Senior Public Works Analyst Page 3 of 4 of municipal government, operations, goal setting, program development, implementation, and evaluation, and supervision of staff.  Public agency budgetary, contract administration, and administrative practices related to the functions of the assigned area, including techniques and formulas for administrative, financial and comparative analysis.  Organizational and management practices as applied to the analysis and evaluation of operational and capital budgets, projects, programs, accounting policies, procedures, and operational needs; principles and practices of municipal government administration.  Applicable Federal, State, and local laws, rules, regulations, ordinances, and organizational policies and procedures relevant to assigned area of responsibility.  Technical, legal, financial, and public relations issues associated with the management of City programs.  Methods and techniques for the development of presentations, contract negotiations, business correspondence, and information distribution; research and reporting methods, techniques, and procedures.  Record keeping principles and procedures.  Modern office practices, methods, and computer equipment and applications related to the work.  English usage, grammar, spelling, vocabulary, and punctuation.  Techniques for effectively representing the City in contacts with governmental agencies, community groups, various business, professional, educational, and regulatory organizations, and the public.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. Ability to:  Conduct complex research projects, evaluate alternatives, project consequences, make sound recommendations, and prepare effective technical staff reports.  Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for assigned programs and budgets.  Work cooperatively with, provide staff support to, and implement the policies of the City Manager.  Prepare and administer program and project budgets in a transparent, ethical, and highly accountable manner; allocate resources in a cost-effective manner.  Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local laws, rules, regulations, policies, and procedures.  Prepare, review, and present council staff reports.  Assist in the selection of staff, provide supervision and training, and plan, organize, direct, and coordinate the work of supervisory, technical, and office support staff.  Research, analyze, and evaluate new service delivery methods, procedures, and techniques.  Effectively administer special projects with contractual agreements and ensure compliance with stipulations; effectively administer a variety of programs and administrative activities.  Effectively represent the City in meetings with governmental agencies, contractors, vendors, and various businesses, professional, regulatory, and legislative organizations.  Identify and respond to community and organizational issues, concerns, and needs.  Exercise sound judgement and maintain confidentiality of critical and sensitive information.  Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.  Establish and maintain a variety of filing, record keeping, and tracking systems.  Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.  Operate office equipment and computer applications related to the work.  Use English effectively to communicate in person, over the telephone, and in writing.  Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Senior Public Works Analyst Page 4 of 4  Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to a bachelor’s degree from an accredited college or university with major coursework in government accounting, finance, business or public administration, public policy, or a related field and four (4) years of progressively responsible government program finance and administration experience, which included accounting, recordkeeping, financial analysis, resource planning, policy analysis, research, budget development and administration, and communication technologies experience. PHYSICAL DEMANDS Must be able to work in a standard office setting and use basic office equipment, including a computer; to utilize transportation to visit various City and meeting sites; to be able to read and/or interpret printed materials and information on a computer screen; and be able to effectively communicate in person, before groups, and over the telephone. Positions in this classification may occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. FLSA Status: Exempt Employee Unit: Rohnert Park Employees’ Association (RPEA) Approved By: Date Approved: BUILDING PERMIT TECHNICIAN I/II Building Permit Technician I – Range 34RP $59,478.13 - $72,295.25 Building Permit Technician II – Range 39 RP $67,293.34 - $81,795.88 DEFINITION Under direct or general supervision, performs a variety of technical and paraprofessional duties in the Development Services Department’s Building Division, including the processing of plan check submittals and issuance of building permits. Provides information to industry professionals and the general public concerning building permit requirements, codes, ordinances and inspections provided by Development Services Department. SUPERVISION RECEIVED AND EXERCISED Receives direct or general supervision from the Building Official. May exercise technical and functional direction over and provide training to lower-level staff. CLASS CHARACTERISTICS Building Permit Technician I: This is the entry-level class in the paraprofessional Building Permit Technician series. Initially under close supervision, incumbents with basic clerical support experience in an environment involved in permit processing perform work on the least complex tasks and duties related to the building permit application process in the Development Services Department. As experience is gained, assignments become more varied and are performed with greater independence. Positions at this level usually perform most of the duties required of the II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Since this class is often used as a training class, employees may have only limited or no directly related work experience. Building Permit Technician II: This is the full journey-level class in the paraprofessional Building Permit Technician series. Incumbents perform the full range of technical work in all of the following areas: providing direct public assistance and information to department customers for the entire spectrum of building division permits, and processing permits requiring less technical review. Incumbents also support and organize the processing of more complex permits that are reviewed by specialized professional staff in a variety of disciplines. Positions at this level are distinguished from the I level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Positions in the Building Permit Technician class series are flexibly staffed and positions at the II level are normally filled by advancement from the I level requiring two years of experience and after gaining the knowledge, skill, experience, licenses, and certifications which meet the qualifications for and after demonstrating the ability to perform the work of the higher-level class. When filled from the outside, two (2) years of prior related experience that allows the employee to meet the qualification standards for the II level is required. Building Permit Technician I/II Page 2 of 4 EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.  Greets and provides information to the public at the counter, by the telephone or video conferencing software, and through written correspondence in response to questions regarding any of the various development activity permits, functions, and services offered by the building division.  Assists the public in completing and filing applications and related materials for various types of building permits; determines the required permit type(s) and reviews the application process with the applicant including other department/division and/or outside agency required approvals.  Receives, reviews and evaluates building plans, applications, and other necessary documentation to determine completeness, accuracy and conformance with local, state and federal building codes, regulations, requirements and other established criteria.  May prepare summaries of application meetings and act as liaison between staff and applicant.  Processes and issues web and over the counter permit request for less complex building, electrical, plumbing and mechanical permits.  Inputs application information into an automated permit tracking computerized system; enters and retrieves data; establishes and updates information; generates documents and correspondence; updates system files; reviews and maintains necessary records.  Calculates fees both manually and using computerized program.  Reviews and provides input on addressing issues involved with projects; issues addresses for utility structures and building suites, as necessary; revises and updates address files in permit database.  May be assigned to coordinate address tracking computerized programs for purposes of locating properties during emergencies.  Researches files for the purposes of processing public records act requests, plan duplication, permit history and inspection history for parcels, provides clarification, some interpretation and follow up as necessary.  Assembles application materials and creates project application files for routing to other department staff for processing, including initiating referrals and performing any necessary entries into the computerized tracking system for file management.  Participates in staff meetings and training to keep abreast of issues, policies, procedures, and changes in process.  Drafts and maintains forms and handouts needed by customers. Makes copies and coordinates website posting.  Performs other related duties as assigned. In addition, the Building Permit Technician II may perform the following duties:  Provides training and assistance to Building Permit Technician I in dealing with more complex building permits and public inquires.  Manages building permit submittals for complex projects from application submittal through closeout and issuance of certificate of occupancy. Acts as division liaison to developers, architects, engineers, contractors, other City divisions and departments.  Performs advanced fee estimates and calculations, applies fee credits and manages fee deferrals. In performing the duties described above, the incumbent is expected to: • Provide outstanding and friendly customer service. • Create and maintain a respectful and collaborative working environment. • Communicate honestly and behave in a manner that is ethical, legal and fiscally responsible. • Demonstrate care for the organization, customers, and coworkers. • Perform work of the highest quality possible. Building Permit Technician I/II Page 3 of 4 • Practice and encourage initiative and innovation to improve the workplace. QUALIFICATIONS Knowledge of:  Basic building and permit practices including construction drawings and blueprints, construction types and occupancies.  Applicable Federal, State, and local laws, rules, codes, regulations, ordinances, and organizational policies and procedures relevant to various applications for permits, clearances and requests for services, sufficient to answer questions and provide information to the public.  Planning and/or building application types, review practices, and permit filing and approval procedures.  Technical resource materials and information sources applicable to development related activity.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.  The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.  Modern equipment and communication tools used for business functions and program, project, and task coordination.  Computers and software programs to conduct, compile, and/or generate documentation.  Business letter writing and basic report preparation.  Business arithmetic and basic statistical techniques.  Record keeping principles and procedures. In addition, for the Building Permit Technician II  Building permit practices from application through issuance of certificate of occupancy including how the division interrelates with other city divisions/departments and outside agencies  Building inspection methods and procedures Ability to:  Understand and explain City policies, procedures, fees, and basic building codes and regulations to the general public, permit applicants, and City staff.  Interpret, apply, explain and ensure compliance with applicable Federal, State, and local laws, rules, regulations, policies and procedures.  Review complex and diverse application materials to determine whether they contain necessary information.  Read, understand and interpret plans, maps, aerial photos, drawings, reports, applications, construction documents and specifications.  Perform detailed, technical, and specialized permit support work.  Respond to and effectively prioritizing multiple phone calls, walk-up traffic, and other requests and interruptions.  Compose correspondence and reports independently or from brief instructions.  Maintain accurate logs and records of work performed.  Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.  Make accurate arithmetic, financial, and statistical computations.  Learn and understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.  Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.  Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks. Building Permit Technician I/II Page 4 of 4  Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.  Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines when responding to inquiries or providing information to the general public.  Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Building Permit Technician I: Equivalent to completion of the twelfth (12th) grade and on year of clerical support and/or customer service work in a governmental building and permits department or private construction firm involved in permit processing. Experience interviewing clients is desirable. Building Permit Technician II: Two (2) years of experience equivalent to Building Permit Technician I at the City of Rohnert Park. Two years of college course work including classes in construction technology, building inspection or civil engineering is desirable. Licenses and Certifications:  Building Permit Technician I and II: Possession of a valid California Driver’s License by time of appointment and a satisfactory driving record.  Building Permit Technician II: Possession of ICC Permit Technician Certificate. The City may consider other ICC certifications (i.e. building inspector, plans examiner) as equivalents. PHYSICAL DEMANDS Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing and walking in work areas is frequently required; may operate a motor vehicle. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 10 pounds. ENVIRONMENTAL ELEMENTS Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. FLSA Status: Non-Exempt Employee Unit: Rohnert Park Employees’ Association (RPEA) Approved By: Date Approved: