Updated Dispatch Training powerpoint for in class training - Read-Only
WHAT IS A DISPATCHER?and reportersecretary, supervisor, politician, counselor, psychologist, priest, teacher, weatherman, guidance therapist, doctor, lawyer, Dispatchers play many roles:
welland do them all –at once to be able to do five things Dispatchers are expected heroes of public safetyDispatchers are the unsung
Dispatchers BunnyEnergizer of the endurance The Billy GrahamThe faith of Fridayskills of Sgt Joe investigative The Landersof Ann The answers Taylor SwiftThe voice of Nightingaleof Florence
gentleness The of SolomonThe wisdom of CharoThe energy AngelinaBrad or The looks of Lettermanof David The humor Einsteinof Albert knowledge The Jobpatience of The WinfreyOprah skills
of interviewing The Theresaof Mother compassion The have:expected to are
THE LEARNING PROCESS This program is challenging and intensiveRequires considerable effort from the trainer and traineeRequires the memorization of hundreds of terms, codes, and abbreviationsThe
Academy is divided into four modules, each of which covers a general portion of the overall training process. :ModulesSection: Each module is broken down into sections which covers
a specific topicTraining exercises: they are intended to help you learn and studyQuizzes: Will be administered frequently to determine knowledge level Exams: will be administered at
the end of a training phase to mastery of the topicDaily evaluations: Used to track the training and feedback provided to the trainee
MODULES Radio Dispatching You will learn the techniques for law and fire dispatching•CLETS, Secondary Dispatching CLETS. You will learn how to be the back up for the primary You will
learn how to read CLETS returns and enter information in •Call taking, Cad, Vesta intensive part of trainingand procedures and call types. This is the longest and most You will learn
the role of a call taker, how to process call, policy •Rohnert Park.Introduction to the City of Module 1: in this module will be applied throughout trainingapplication of concepts,
terms and codes. All information learned Classroom based learning requiring memorization and •
While everyone learns differently here are a few TECHNIQUES FOR STUDYING Take breaks•Write it down•Ask the why•Watch your coworkers and ask questions•Ask friends or family to get involved
•Listen to a scanner•Password: RPDPS2022dispatchers@rpcity.org: User NameQuizlet: •Flashcards•suggestions on ways to retain the information provided
INTRODUCTION TO LAW When the victim is interested in recovering their loss, or damages, recourse is through the civil court.•, etc. law suitscriminal legal proceedings such as marriage,
divorce, adoption, custody, contracts, -Civil law deals with non•Civil Law:Witness programs, specified victims may receive some form of compensation.-Fines are paid to the State. Crime
victims do not have the right to the fine, however, through the VictimOnly the State, acting through the courts, can impose fines or imprison a violator. to prosecute the case.whether
or notthe decision of the District Attorney's office and the courts It is the responsibility of the law enforcement agency to determine if a crime did occur. However, it is Criminal
law deals with injury to the State or to the people of the State.removal from public office, or a combination thereof.Deals with crimes. Crimes are defined as illegal acts which are
punishable by fine, imprisonment, or Criminal Law:The United States legal system operates primarily in two areas, Civil law and Criminal law
CRIME CATEGORIES NA CRIME THAT CAN BE PROSECUTED AS EITHER A MISDEMEANOR OR A FELO•WOBBLER•A MINOR OFFENSE WHICH CAN BE PUNISHED BY FINES.•INFRACTION•JAIL AND UP TO $950 IN FINES, OR
BY BOTH .EAR IN THE COUNTY A CRIME WHICH CAN BE PUNISHED BY UP TO, BUT NOT EXCEEDING, ONE Y•MISDEMEANOR•PRISON AND FINES OVER $950.IMPRISONMENT IN STATE A CRIME THAT IS VERY SERIOUS
IN NATURE WHICH CAN BE PUNISHED BY •FELONY•
JUDICIAL AGENCIES SMALL CLAIMS COURT IS A DIVISION OF THE MUNICIPAL COURT•FIRST FILED IN THE MUNICIPAL COURTANY CRIMINAL FILINGS MADE BY THE DISTRICT ATTORNEY'S OFFICE ARE •PRESIDES
OVER JUDGEMENT, JURIES, AND RELATED MATTERS•COURTOSE CASES ARE FORWARDED TO SUPERIOR PRESIDES OVER ALL PRELIMINARY HEARINGS OF FELONY CASES BEFORE TH•MISDEMEANORS AND MINOR OFFENSESSTICE
IN ALL MATTERS OF PRIMARY REVIEWING COURT AND THE COURT CHARGED WITH DISPENSING JU•MUNICIPAL COURTWHETHER OR NOT TO PROSECUTEENFORCEMENT AGENCIES AND DECIDES THE DISTRICT ATTORNEY’S
OFFICE REVIEW ALL CASES SUBMITTED BY LAW•IN SONOMA COUNTY THE DISTRICT ATTORNEYS OFFICE IS RESPONSIBLE •RESPONSIBLE FOR THE PRESENTATION OF THE PROSECUTION INFORMATION •COUNTY/CITY
ATTORNEY’S OFFICE
JUDICIAL AGENCIES will also monitor individuals on parole due to budget cuts at the state level. This is called PRCS•monitor individuals both on misdemeanor and felony probation•charged
with making recommendations regarding sentencing of offenders•Probation Departmentcharged with monitoring parolees (prisoners released before completion of sentence)•charged with reviewing
a prisoner's record and making recommendations regarding the termination or continuation of sentence. •Parole Boardcharged with housing and confining juvenile offenders.•California
Youth Authority (CYA)charged with housing and confining individuals sentenced to prison.•California Department of Correctionshandles all appeals from the Municipal Court and issues
court orders pertaining to TRO's and DV’s•handles all felony criminal filings that the Municipal Court forwarded to the Superior Court•Superior Court
PHONETIC ALPHABET
WHY AND WHEN WE USE PHONETICS Unpronounceable names•Whenever in doubt•Anything with individual letters•License numbers•Items that could be easily misspelled•Items that could easily be
spelled more than one way•Street Names•Uses for Phonetic Alphabet I, Y M,N Q,U, WB, C, D, E, G, P, T, V AND ZSOME LETTERS SOUNDS THE SAMEINCREASES CLARITY, AND REDUCES THE CHANCE
OF ERRORAIDS IN THE ELIMINATION OF CONFUSIONUSED AS A SUBSTITUTE FOR WORDS OR INDIVIDUAL LETTERS.
AZEBRAZMARYMYELLOWYLINCOLNLRAY-XXKINGKWILLIAMWJOHNJ VICTORVIDAI UNIONUHENRYHTOMTGEORGEGSAMSFRANKFROBERTREDWARDE QUEENQDAVIDD PAULPCHARLESC OCEANOBOYB NORANADAM
7ATW123 own. alphabet. You may use your training manual. You may work together or on your Take a few minutes and practice saying these plates and names using the phonetic hear them and
translate. as well as,It is important to be able to say the letters, ROBERT7JIQ252HAMILTON, LEWISDP45625ERINSUTTON, 6EFG456CHAN, SINGH4RZX142ARTURO, LOPEZ7U25687STANLEYBLACKWELL, 1SAM456ALEX,
CORNWELL9WDT453THOMASWHITE, 8RBC654JESUSHERNANDEZ, 6DRH425JOHNSON, MAX
How to Say It two show the minutesthe first two show the hour and the last Military time uses four numbers, where . time using 24 hours instead of 12a way to tell Military time, put
simply, is 11:00 PM2300Three Hundred Hours-Twenty10:00 PM2200Two Hundred Hours-Twenty9:00 PM2100One Hundred Hours-Twenty8:00 PM2000Twenty Hundred Hours7:00 PM1900Nineteen Hundred Hours6:00
PM1800Eighteen Hundred Hours5:00 PM1700Seventeen Hundred Hours4:00 PM1600Sixteen Hundred Hours3:00 PM1500Fifteen Hundred Hours2:00 PM1400Fourteen Hundred Hours1:00 PM1300Thirteen Hundred
Hours12:00 PM 1200Twelve Hundred Hours11:00 AM1100Eleven Hundred Hours10:00 AM1000Ten Hundred Hours9:00 AM0900Nine Hundred Hours-Zero8:00 AM0800Eight Hundred Hours-Zero7:00 AM0700Seven
Hundred Hours-Zero6:00 AM0600Six Hundred Hours-Zero5:00 AM0500Five Hundred Hours-Zero4:00 AM0400Four Hundred Hours-Zero3:00 AM0300Three Hundred Hours-Zero2:00 AM0200Two Hundred Hours-Zero1:00
AM0100One Hundred Hours-Zero12:45 AM0045Five Hours-Four-Zero-Zero12:15 AM0015Five Hours-One-Zero-Zero12:01 AM0001One Hours-Zero-Zero-Zero12:00 AM0000/2400four hundred hours-TwentyTimeMilitary
Abbreviation or enter the information you need. state code to accurately retrieve important to know the correct information into CLETS. It is vehicle registrations or entering when running
driver’s licenses, State codes are used in dispatch STATE CODES MissouriMOMississippiMSWyomingWYMinnesotaMNWisconsinWIMichiganMIWest VirginiaWVMassachusettsMAWashingtonWAMarylandMDVirginiaVAMaineMEV
ermontVTLouisianaLAUtahUTKentuckyKYTexasTXKansasKSTennesseeTNIowaIASouth DakotaSDIndianaINSouth CarolinaSCIllinoisILRhode IslandRIIdahoIDPennsylvaniaPAHawaiiHIOregonORGeorgiaGAOklahomaOKFloridaFLOhio
OHDistrict of ColumbiaDCNorth DakotaNDDelawareDENorth CarolinaNCConnecticutCTNew YorkNYColoradoCONew MexicoNMCaliforniaCANew JerseyNJArkansasARNew HampshireNHArizonaAZNevadaNVAlaskaAKNebraskaAlabamaA
LMontanaMTStateAbbreviationState
Abbreviation CODES, CODES AND MORE CODES UnknownUHCaucasianWAsian or Pacific IslanderAAmerican IndianIAfrican AmericanBAbbreviationDecemberDECNovemberNOVOctoberOCTSeptemberSEPAugust
AUGJulyJULJuneJUNMayMAYAprilAPRMarchMARFebruaryFEBJanuaryJANAbbreviationSundaySUNSaturdaySATFridayFRIThursdayTHUWednesdayWEDTuesdayTUEMondayMONDays of the WeekAbbreviationColored-MultiMUL/COLTone-2B
LK/WHI)i.e.TOP/BTM (GreenGRNGrayGRYGoldGLDYellowYELCreamCRMWhiteWHIStainlessCOMTurquoiseTRQCopperCPRTanTANChromeCOMSilverSILBurgandyMARRedREDBrownBROPurplePLEBronzeBRZPinkPNKBlue, LightLBLOrangeONGBl
ue, DarkDBLMaroonMARBlueBLULavenderLAVBlackBLKIvoryCRMBeigeBGEGreen, LightLGRColorAbbreviationColor
CODES USE CLEAR TEXT WHEN TALKING TO OUTSIDE AGENCIES•ALWAYS USE COMPLETE RADIO CODES•WHENEVER POSSIBLE IN LIEU OF WORDS OR PHRASES•WHEN WE USE RADIO CODES PROVIDES SOME CONFIDENTIALITY•AND
INCREASES RADIO CHANNEL EFFICIENCYAIR TIMEREDUCES •ELIMINATES UNNECESSARY VERBIAGE AND EXPLANATION•MESSAGES OVER THE AIR USED TO PROVIDE A CONCISE, PROFESSIONAL WAY OF CONVEYING •WHY
WE USE RADIO CODES:POLICE LINGO–
Meaning RADIO CODES PLANE CRASHCode 666following the commission of a felony where a suspect and suspect vehicle were observed.established at prearranged routes throughout the county
PlanROADWAY OBSERVATION PLAN Code 33MOBILE EMERGENCY request to clear radio traffic from the channel for emergency trafficCode 30cannot be cancelled by the officer who made the requestemergency
and needs Code 3 cover from any agency that can assist. A Code 30 threateninglife EMERGENCY (from any jurisdiction) field unit has a –OFFICER NEEDS ASSISTANCE Code 20and needs Code
3 cover. A Code 20 cannot be cancelled by the officer who made the request. EMERGENCY (from Rohnert Park) field unit has an emergency –OFFICER NEEDS ASSISTANCE Code 10BOMB THREATCode
7MEALTIMECode 6can be routine or urgent)-UP (field units needs another unit to assist-PATROL BACKCode 5SURVEILLANCE/STAKEOUT Code 4NO FURTHER ASSISTANCE NEEDED (situation is deemed
safe)Code 3EMERGENCY or EMERGENT RESPONSE )(respond immediately with lights and sirens)Code 2URGENT RESPONSE (handle as soon as possible)Code 1AT YOUR CONVENIENCE (as time permits)Code
10 TEN AND ELEVEN CODES INQUIRY TO DRIVERS LICENSE STATUS27 DL CHECK-10DL, WPS, NCIC, SRF, PROBATION-FULL CLETS INQUIRY26 PERSON CHECK-10REQUEST TO HOLD RADIO TRAFFIC OR “STANDBY”23
STANDBY-10USED TO CANCEL A REQUEST OR ASSIGNMENT22 CANCEL-10USED IN PLACE OF THE WORD TELEPHONE….1021 DISPATCH21 TELEPHONE-10INQUIRY OF UNITS LOCATION20 LOCATION-10FIELD UNIT IS/SHALL
RETURN TO STATION 19 RETURN TO STATION-10EXTRA PATROL OF A LOCATION IN A VEHICLE OR ON FOOT17 SECURITY CHECK-10SUBJECT HAS BEEN TAKEN INTO CUSTODY (ARRESTED)15 IN CUSTODY-10UNIT
OFF DUTY AND NO LONGER AVAILABLE FOR ASSIGNMENT10 OUT OF SERVICE AT HOME: -10A REQUEST FROM THE UNIT OR DISPATCHER TO REPEAT THE TRANSMISSION9 REPEAT: -10UNIT IS AVAILABLE FOR DETAILS8
IN SERVICE: -10UNIT IS UNAVAILABLE FOR DETAILS7 OUT OF SERVICE: -10ADVISING THE UNIT OR DISPATCHER IS BUSY AND UNABLE TO HANDLE THE REQUEST6 BUSY:-10MESSAGE RECEIVED AND UNDERSTOOD4
MESSAGE RECEIVED: -10TRANSMISSIONS ARE CLEAR AND UNDERSTANDABLE2 TRANSMISSTION READABLE:-10TRANSMISSIONS ARE NOT CLEAR ENOUGH TO UNDERSTAND1 TRANSMISSION UNREADABLE:-
10 TEN AND ELEVEN CODES JUVENILE-JFEMALE-X-CPERSONAL-BGNMENTADVISORY UNIT HAS COMPLETED THEIR ASSIFINISHED ASSIGNMENT98-10CIDENTADVISORY UNIT IS AT THE LOCATION OF INARRIVED AT LOCATION97-10USED
AS A SUBSTITUTE FOR “MEET”MEET THE OFFICER87-10HEARING THEMUSED TO ASK IF THE DISPATCHER/UNIT IS HOW DO YOU RECEIVE?73-10REFERS TO PERSON WHO APPEARS TO BE PROWLINGPROWLER70-10REFERS
TO A PERSON ACTING SUSPICIOUSSUSPICIOUS PERSON66-10REQUEST TO MEET A CITIZENMEET CITIZEN62-10SHOTS FIREDFIREARM DISCHARGED57-10SUBJ IS DECEASED LIKELY SELF INFLICTEDSUICIDE56-10SUBJECT
IS DECEASEDCORONER’S CASE55-10SUBJ IS POSSIBLY DECEASED POSSIBLE DEAD BODY54-10UNIT IS RESPONDING TO CERTAIN LOCATIONTOENROUTE49-10INFORMATION IS MISDEMEANOR RELATEDMISDEMEANOR WANT-10INFORMATION
IS FELONY RELATEDFELONY WANT36F-10TO OFFICERADVISORY THAT INFO COULD POSE A THREAT CONFIDENTIAL INFO36-10USED WHEN THERE IS A REPORT ON AN OPEN DOOROPEN DOOR-10BURGLARY/ROBBERY-USUALLY
REFERS TO POLICE TYPE ALARM33 ALARM SOUNDING-10ATION FROM THE DMVINQUIRY TO REGISTRATION INFORM28 VEHICLE REGISTRATION-
TEN AND ELEVEN CODES CCUPIED VEHICLEADVISORY THAT A FIELD UNIT IS STOPPING AN OVEHICLE STOP86-11TOW TRUCK REQUEST85-11DMANUAL TRAFFIC CONTROL IS BEING PROVIDETRAFFIC CONTROL84 -11WE
USE 1179-RE UNKCOLLISION WHERE INJURIES AUNK INJURIES-TRAFFIC COLLISION83-11COLLISION WITH NO INJURIESNO INJURIES-TRAFFIC COLLISION82-11COLLISION WITH MINOR INJURMINOR INJURY-TRAFFIC
COLLISION81-11MS/FIRE RESPONSECOLLISION WITH INJURIES REQUIRING EEMS-TRAFFIC COLLISON79-11VEHICLE THAT IS SUSPICIOUS IN NATURESUSPICIOUS VEHICLE54-11RSONUNIT IS PROVIDING TRANSPORTATION
FOR A PETRANSPORTATION48-11RIST INSIDEREFERS TO VEHICLE BROKEN DOWN WITH MOTOSTRANDED MOTORIST1126AT POSES A HAZARDREFERS TO VEHICLE, OBJECT OR SITUATION THTRAFFIC HAZARD25-11IC ROADWAYREFERS
TO VEHICLE LEFT PARKED ON PUBLABANDONED VEHICLE24 -11
LET’S PRACTICE 1033•1027•1028•1057•1021•1036F•1182•1148•1185•1097•I AM ON SCENE•THERE IS AN ALARM AT MY NEIGHBOR'S HOUSE•THERE IS A REPORT OF GUN SHOTS•I NEED A TOW TRUCK FOR THIS ACCIDENT•WHAT
IS THEIR DRIVERS LICENSE STATUS•I WANT A VEHICLE REGISTRATION•TO JAIL WITH IN CUSTODY ENROUTE•TELEPHONE (EX: CALL DISPATCH)•VEHICLE ACCIDENT WITH NO INJURIES•SUBJ HAS A FELONY WARRANT•E
RIGHTMATCH THE SENTENCE ON THE LEFT WITH THE TEN OR ELEVEN CODE ON TH
CODES AND DEFINITIONS miscellaneous sections that include Fish and Game-ADMINISTRATION CODESgiven City boundary which are not covered by any other codebody of laws enacted by City Council
to regulate the actions of the person within a -MUNICIPAL CODESaffairs are directed to this authority. Includes child neglect and delinquencybody of laws regarding treatment of children.
All juvenile criminal -WELFARE AND INSTITUTION CODESadvertising and sale of certain substances. Also has statues for sales of alcoholbody of law regarding business professions for marketing,
-BUSINESS AND PROFESSIONS CODESbody of law that regulates food and drugs-HEALTH AND SAFETY CODESbody of law that regulates vehicular traffic-VEHICLE CODESthe statutes that are enforced
by Peace Officersthe majority ofcontains -PENAL CODESTYPES OF CODESyou should use you must first understand the codes. codewhat determine In order toLearning various commonly used codes
is an important part of being a dispatcher.
DEFINITION PENAL CODES of the person touched, for the purpose of sexual arousaltouching an intimate part of another, while the person is unlawfully restrained, against the will –Sexual
Battery year.punishable by a fine not exceeding $2,000 or by imprisonment in the county jail for a period not more than one whom the defendant currently has, or has previously had,
a dating or engagement relationship, the battery is cohabiting, a person who is the parent of defendant’s child, former spouse, fiancé, or fiancée or person with when a battery is committed
against a spouse, or a person with whom the defendant is –Domestic Battery 242 PCa willful and unlawful use of force or violence upon another (a completed assault)–Battery Defined 215
PCtaking of a vehicle in the possession of another, from his/her person, by means of force or fear–Carjacking 211 PCTaking of personal property from another person against his will
by means of force or fear.–Robbery 207 PCForcibly stealing, taking, holding, detaining, or arresting and transports –Kidnapping 187 PCUnlawful killing of another human being–Murder
Violation/Disobeying a Court Orderfalsely represents or identifies self to peace officer–False ID to Peace Officer 148 PCresists, delays, or obstructs a public officer–Resisting Arrest
PENAL CODE
DEFINITION PENAL CODES with whom they cohabit, or is the mother or father of their child, whether that injury is minor or serious in nature.any person who willfully inflicts injury by
physical force upon his or her spouse, or upon any person –Spousal Battery 273A PCendangering the life or health of a child, whether mental or physical–Child Abuse 272 PCwithin the
provisions of sections 300, 601 or 602 W&Icommit any act which would cause an person under the age of 18 to come –Contributing to Delinquency of a Minor 270 PCfailure of a parent to
provide necessary clothing, food, shelter, or medical care for a minor child.–Child Neglect who is under 18 years of age and not the spouse of the perpetrator.an act of sexual intercourse
with a person –Unlawful Sexual Intercourse with Person Under 18 (aka Statutory Rape) 261 PCthe act of sexual intercourse accomplished against another person’s will–Rape 245 PClikely
to produce great bodily injuryassault upon the person of another with a deadly weapon or by a means of force –Assault with a Deadly Weapon PENAL CODE
DEFINITION PENAL CODES 470 PCany person with intent to defraud, signs the name of another, or alters a document with intent to defraud–Forgery 459 PCany person who enters a room, dwelling,
vehicle, etc. with intent to commit theft or other felony–451 PCany person who maliciously and willfully sets fire to property other than their own–Arson 422 PCimmediate family’s safetycarrying
it out, and thereby causes that person to be in sustained fear for his or her own safety or for his or her injury, with the specific intent that the statement is to be taken as a threat,
even if there is no intent of actually any person who willfully threatens to commit a crime which will result in death or great bodily –Criminal Threats 417 PCany person who draws or
exhibits a firearm or other deadly device in a rude or threatening manner–Brandishing 415 PCpublic that are inherently likely to provoke a violent reactionnoise; any person who unlawfully
fights in a public place; any person who uses offensive words (fighting words) in any person who maliciously and willfully disturbs a person by loud and unreasonable –Disturbance of
the Peace 374 PCWillfully throwing or dropping of waste matter upon land or water–Litter 314 PCannoywillfully and lewdly exposes his or her private parts in a public place with intent
to arouse or –Indecent Exposure 290 PCDepartment or the Sheriff’s Office where they live or move torequirement of mandatory registration in a certain number of days with the Police
–Sex Offender Registration Act 288 PClewd and lascivious act against the body of a child under 14 years old–Child Molest PENAL CODE
DEFINITION PENAL CODES 647B PCanyone who solicits or engages in any act of prostitution–Prostitution –Disorderly Conduct 602 PCor entering with the intent to damage that property or
refusing to leave the property after being asked toentering someone else’s property without permission, or with the intent to interfere with the business activities –597 PCany person
who maliciously maims, wounds, or kills an animal–Cruelty to Animals 594 PCany person who maliciously damages or destroys another’s property–Vandalism 537 PCany person who obtains food
or services without paying–Defrauding an Innkeeper 530.5unlawfully obtain or attempt to obtain credit, goods, services, real property, or medical informationunauthorized use of personal
identifying information of another person. That information is used to –Identity Theft 503 PCfraudulent appropriation of property by a person to whom it was entrusted–Embezzlement
496 PC receiving property obtained by theft or extortion–Receiving Stolen Property 488 PCtheft where the value is $950.00 or less–Petty Theft 487 PCvehicle, theft of a firearm regardless
of value.theft where the value exceeds $950.00, taken from another with the absence of force or fear, theft of a –Grand Theft 484G PCany person with intent to defraud, uses an access
card to purchase goods or services–Fraud by Access Card 476A PCdrawing a check with insufficient funds–Nonsufficient Funds (NSF Checks) PENAL CODE
DEFINITION PENAL CODES concealed firearm carried on the person or in his immediate presence–Possession of a Concealed Weapon use of any narcotic drug who owns or has in his or her possession
any firearm is guilty of a felony.any person who has been convicted of a felony, or who is addicted to the –Possession of Firearm by a Felon which is not immediately recognizable as
a firearmany person who possesses any cane gun or wallet gun, or any firearm –Possession of Unlawful Weapon willfully violated a written promise to appear in court–Failure to Appear
653M PCtelephone calls made with the intent to harass and annoy–Telephone Harass 653K PCinchesevery person who possesses on his person a switchblade knife over two –Possession of a
Switchblade Knife 647F PCanyone who is found in a public place under the influence of alcohol–Drunk in Public –Disorderly Conduct 647C PCsoliciting moneyanyone who loiters about a public
place for the purposes of begging or –Panhandling –Disorderly Conduct PENAL CODE
DEFINITON HEALTH AND SAFETY CODES 11590 H&SDrug Registrant11550 H&Slicenses by the state to dispense, prescribe, or administer controlled substancesany controlled substance, except when
administered by or under the direction of a person no person shall use, or by under the influence of –Under the Influence of Controlled Substance 11377 H&Sany person who carries specific
dangerous drugs–Possession of Dangerous Drugs 11359 H&SPossess Marijuana/Hashish For Sale11358 H&SPlanting, Harvesting, or Processing Marijuana/Hashish11357 H&S-Possession of Concentrated
Cannabis 11352 H&S-Transport/Sell Narcotic Controlled Substance 11350 H&Scontrolled substance is guilty of a felonyany person who carries in his possession any –Possession of Narcotic
Controlled Substance H&S CODE
DEFINITION VEHICLE CODES 20002 VCdamage has the duty to stop at the scene of that accidentthe driver of any vehicle involved in an accident where there is property –Misdemeanor Hit and
Run 20001 VCother than himself has the duty to stop at the scene of the accidentthe driver of any vehicle involved in an accident resulting in an injury of any person –Felony Hit and
Run 14601 VCprivilege has been suspended or revokedno person shall drive a motor vehicle at any time when their driving –Suspended or Revoked License 12500A VCvalid driver’s licenseno
person shall at any time drive a motor vehicle upon the public roadways without a –Unlicensed Driver 10855 VCreturn the vehicle to its owner within five days after the lease or rental
agreement has expired.any person who has leased or rented a vehicle willfully and intentionally fails to –Embezzlement of Vehicle 10852 VCbreak or remove any part of a vehicle without
the consent of the ownerno person shall willfully injure or temper with any vehicle or the contents thereof or –Vehicle Tampering 10851 VCpermanently or temporarily depriveany person
who drives or takes a vehicle belonging to another, with or without intent to –Vehicle Theft 4000A VCcurrent registrationany person who drives or parks a vehicle upon a public roadway
without –Expired Vehicle Registration 2800 VCevade willfully flees or otherwise attempts to elude a pursuing peace officerany person who while operating a motor vehicle and with the
intent to –Flight From Pursuing Peace Officer
DEFINITION VEHICLE CODES 23152 VCalters one’s ability to operate the vehicle it is unlawful to drive a motor vehicle under the influence of any drug that –Driving Under the Influence
23110 VCoccupantany person who throws any substance at a moving vehicle or –Throwing Substances at Moving Vehicles 23103 VCany person who drives a vehicle upon a highway in a willful
or wanton manner–Reckless Driving 22658 VCAuthority to Tow From Private Property22651 VCAuthority to Tow Vehicle22350 VCprudentno person shall drive a vehicle upon a highway at a speed
greater than is reasonably –Basic Speed Law
DEFINITION B&P, W&I, AND MUNICIPAL CODES 17.08.110Storage of vehicle on private property13.04.030Water waste10.50.080Permit parking area, no valid permit displayed (certain streets in
M section)10.40.050Use of streets for storage of vehicles9.88.010Discharging a firearm within city limits9.44.120Construction work/equipment noise prohibited 1800 to 0800 hoursMUNICIPAL
DEFINITION5150 W&Ia mental disorder is a danger to himself or othersas a result ofany person who –Mental Commit 602 W&Ijuvenile who commits crimes–Juvenile Offender 601 W&Ireasonable
orders or direction of their parents or legal custodiansany person under the age of 18 years who consistently refuses to obey the –Uncontrollable Juvenile 300 W&Ichild in need or proper
parental control–Dependent Child W&IDEFINITION25662 BPany minor in possession of any alcoholic beverage–Minor in Possession of Alcohol 4140 BPPossession of Hypodermic NeedleB&P
TERMINOLOGY Fire Under ControlTerminology required in fire reports. Means the fire is under controlFelonyA crime punishable by imprisonment in a state prisonFTPFailure to pay fine as
promisedFTAFailure to appears upon signature promise to appearEvidencelaw enforcement agency to assist in presenting a case for prosecutionAny material that is secured at the scene
of a crime or subsequent investigation that is impounded by a Embezzled (503 PC)See 503 PCDispoDispositionDeuceDrunk driverCivil MatterIndividual private rights that are not governed
by criminal lawCitizen Arrest (837 PC)An arrest made by a citizen who witnessed a misdemeanor crimeKeeping custodial parent from the childChild NeglectUsually involves lack of providing
for child welfareChild AbuseUsually involved injury to a childBurglary (459 PC)See 459PCBlacked OutDriving with no lightsBattery (242 PC)See 242 PCAssault (240 PC)See 240 PCAn order
signed by a judge to arrest a named person.ADW (245 PC)See 245 PCAbstractsufficient for arrest.-A teletype copy of an original warrant 290 PC/11590 REGPersons convicted of certain types
of sex and narcotic crimes are required to report their whereabouts AND DEFINITIONS
Taking of an individuals’ property through trickery, deceit, or other covert ways. TERMINOLOGY AND DEFINITIONS Paroleparole orderA period of time after a person is released from state
custody, who must abide by the directives of a PackageCustody Package”-See “InO.R.appear-Own Recognizance, released on a promise to reMutual AidAid of other public agencyMisdemeanorA
crime punishable by fine and/or imprisonment in county jailMirandaAmendment rights pertaining to criminal questioning th 4MinorAnyone between the ages of 18 and 20 as relates to alcohol
violationsLand wireVia telephoneKidnapSee 207 PCJuvenileA minor under the age of 18InterferingInterfering is another person attempted to interfere or resist the arrest in behalf of
someone else.InfractionA minor violation punishable by fine onlyIn PursuitUnit pursuing a vehicle failing to yield for “red lights and sirens”Custody Package-Incan be a DL, Criminal
History–See appropriate section under the Arrest Package Guidelines Matrix Impounded VehicleA vehicle towed for investigation of a crime (only released after police authorization)ImpoundPlacing
at secure location under the control of the law enforcement agency. Homicide (187 PC)See 187 PCHit & RunA traffic collision where the driver leaves the scene w/o attempting contact
with the other vehicle Fraud
The use of the “Person” mask in CLETS to check a person for driver’s license status and wants/warrants TERMINOLOGY AND DEFINITIONS Warrant AbstractA computerized copy of the warrantWarrantthe
warrant to place him under arrest or detain him for the charges specified in the warrantA legal order signed by a judge that authorizes any law enforcement officer who contacts the
subject named in Thomas BrothersCounty map book (no longer used or published)TheftTheft is the unlawful taking of property. Suspended LicenseSubpoenaAn order demanding the presence
of someone in courtStolenThe removal of property without the permission of the owner to permanently or temporarily deprive themSlim JimWindow jimmy or door locking deviceSearch WarrantAn
order signed by a judge to search a location, person, or item.RobberySee 211 PCR/O Registered owner of a vehicleRevoked LicenseAction taken by the DMV to end a driving privilege.ResistingResisting
arrest is any attempt to prevent the arrest or placing in custody of a person. Rap SheetA criminal history summary generated by the Department of JusticeProbation WantA hold or warrant
type order usually ordering a juvenile detained for juvenile authorities.Probable CauseReasonable cause based on fact that a person has committed a crime PriorsPrior record of arrest
for the same offensePerson Check
ABBREVIATIONS AND ACRONYMS WHITE MALE ADULT-WMAWESTBOUND-WBVEHICLE-VEHUNABLE TO LOCATE-UTLTO REAR OF-TROSUSPECT-SUSPSEARCH AND SEIZURE-SSSCHOOL RESOURCE OFFICER-SROSHERIFF OFFICE-SCSD/SOSERGEANT-SGTS
OUTHBOUND-SBREPORT WRITING-RWOROHNERT PARK EXPRESSWAY-RPXREPORTING PARTY-RPREGISTERED OWNER-ROREPOSSESION-REPORANCHO COTATE HIGH -RCHSPETALUMA VALLEY HOSPITAL-PVHPOSSIBLE-POSSPENAL CODE/PROBABLE
CAUSE-PCPASSENGER-PASSOVERDOSE OR OFF DUTY-ODOCCURRED-OCCDOBEY ALL LAWS-OALNO FURTHER DETAILS-NFDNORTHBOUND-NBMISSING PERSON-MPMUNICIPAL CODE-MCLAST SEEN WEARING-LSWLICENSE-LICLOS GUILLICOS-LGJUVENI
LE-JUVJUST OCCURRED-JOINJURIED ON DUTY-IODIN FRONT OF-IFOINCIDENT COMMANDER-ICIN THE AREA OF-IAODRUGS-H&SHAS BEEN DRINKING-HBDGONE ON ARRIVAL-GOAFAILURE TO APPEAR-FTAFIELD SOBRIETY TEST-FSTFEW
MINUTES-FMFIELD INTERROGATION-FIESTIMATED TIME OF ARRIVAL-ETAEMERGENCY PROTECTIVE ORDER-EPOENROUTE-ENREASTBOUND-EBDRIVING UNDER INFLUENCE-DUIDATE OF BIRTH-DOBCTW THE WELFARE-CTWCA HIGHWAY
PATROL-CHPDRIVERS LICENSE-DLBE ON THE LOOKOUT-BOLBE OF GOOD CONDUCT-BOGCATTEMPT TO CONTACT-ATCAOA: AREA OF ACTIVATIONALSO KNOWN AS-AKAACROSS FROM-ACFADVISED-ADV AND KEYSTROKES WHILE
CONVEYING A MESSAGEUSING ABBREVIATIONS AND ACRONYMS ALLOWS DISPATCHERS TO SAVE TIME
TRANSLATE THE FOLLOWING SENTENCES SUSP IS HBDATC SUSAN JONES AND CTW. HAS MADE 1056 STATEMENTS AND PRIOR HX OF 5150SUSP LAST SEEN SB ON SNYDER TOWARD RCHS WEARING BRO SWEATER AND KHAKI
PANTSSUBJ ON PROBATION WITH SS, HS TERMS AND NO ALCOHOL CLAUSEBOL FOR A 23152 WEAVING IN AND OUT TRAFFIC, VEH IS A TAN GEO METRO CA/4SAM123TC ON THE CORNER OF RPX/REDWOOD. VEH IS A
RED TOYT MATRIX AND BLK CHEVY TAHOEJUV IS ACF KFC CARRYING A LARGE KNIFE IN HIS HANDVEH IS A WHI 2012 CHEVY CRUZ WITH CA/8JHA452 ONE PASS IN VEHICLESUSP LAST SEEN EB ON RPX WMA BLK
LEATHER JACKET, BLU JEANS, CARRYING A RED BACKPACK
Vehicle Descriptions see?What is the first thing we .are most obviousthings they will see first and details we focus on the providing the officer with concise order. When information
in a logical, important to provide the information to an officer it is from a caller or providing When taking information
CYMBALS= STATE OF LICENSE (CA UNLESS STATED)S= LICENSE PLATE (123ABC, 5U48574,GRTGAL)L = ANYTHING ELSE (BUMPER STICKER, DENT)ACONVERTIBLE)DR, STATION WAGON, -= BODY STYLE (4B= MAKE/MODEL
(FORD MUSTANG, NISSAN 350Z)M= YEAR (2004, LATE 60’S, EARLY 80’S)Y= COLOR (RED, LIGHT BLUE, METALLIC GREEN)C
DESCRIBE THIS CAR USING CYMBALS
WHAT DID YOU GET?CAS7CYG134LTINTED REAR WINDOWSASUV BCHEVY EQUINOXM2012YGRAYC
SUSPECT DESCRIPTIONS this subject?describe you How would WEAPONS•CLOTHING (HEAD TO TOE)•SCARS, MARKS AND TATTOOS•COMPLEXION•EYES•HAIR•WEIGHT•HEIGHT•AGE•SEX•RACE •NAME, IF KNOWN •ORDER
AND PROVIDE THE INFORMATION TO THE OFFICER IN THAT ORDERE INFORMATION IN A LOGICAL, CONCISE WHEN PROVIDING SUSPECT DESCRIPTIONS DISPATCHERS AGAIN ASK FOR TH
WHAT DID YOU GET??NONE SEENWEAPONS? •SNEAKERS, BACKPACK-TGRAY BLACK LEATHER JACKET, CLOTHING•SCARS, MARKS, TATTOOS?•FAIRCOMPLEXION•UNKNOWNEYES•BROWN, CURLYHAIR•SLIM BUILDWEIGHT•5’11”–5’9”
HEIGHT•20’SAGE•WHITESEX•MALERACE•IF KNOWN?NAME•
WHY DOES GEOGRAPHY MATTER?OFFICERS ARE AND HELP FILL IN THE GAPSIN A FOOT OR VEHICLE PURSUIT DISPATCHERS NEED TO KNOW WHERE THE •LLERSIF OUTSIDE OUR JURISDICTION WE NEED TO KNOW WHERE
TO TRANSFER CA•JOB TO FIGURE OUT WHERE THEY AREDISPATCHERSCALLERS OFTEN DON’T KNOW NORTH, SOUTH, EAST AND WEST. IT IS A •NCESSENDING THE OFFICER TO THE WRONG LOCATION CAN HAVE DIRE
CONSEQUE•, WILFRED, WILFORD)VERDE, VARDAMANY STREET NAMES SOUND THE SAME (HARVARD, HARBOR, •THERE ARE MULTIPLE PLACES WITH THE SAME BUSINESSES•CALLERS OFTEN HAVE TROUBLE EXPLAINING
THEIR LOCATION•
ROHNERT PARK BROKEN UP INTO 3 PATROL BEATS AND 3 FIRE DISTRICTS•HAS NO TRUE “DOWNTOWN”•HAS 6 MOBILE HOME PARKS, 13 SCHOOLS AND DOZENS OF PARKS•HAS A POPULATION OF ROUGHLY 45,000 RESIDENTS•UNIQUELY
BROKEN UP INTO SECTIONS•COVERS 7.3 SQUARE MILES •COCENTRALLY LOCATED IN SONOMA COUNTY 50 MILES NORTH OF SAN FRANCIS•THE FRIENDLY CITY-
BEAT ONE Rogers Plaza•Double Decker Bowling•Foxtail Golf Course•Doubletree Hotel•Kwik Pick•China Delight•Hana •Patelco•Walmart Neighborhood•Starbucks•Mary’s Pizza Shack•Businesses:Twin
Creek Parks•Sunrise Park•Honeybee Park•ParkGolis•Eagle Park•ParkDorotea•Main Parks:Marguerite Hahn•Evergreen Elementary•SchoolLawrence Jones Middle •: SchoolsValley Village Mobile Home
Park•Parkway Drive (Redwood Park Estates)•Racquet Club Circle•Rancho Grande Mobile Home Park•S Section•O Section•K Section•J Section•H Section•G Section•F Section•E Section•D Section•railroad
tracks. It includes:North of Copeland Creek and East of the Jurisdiction
BEAT TWO Fairfield InnInn at Rohnert Park•Best WesternMotel 6•Budget and RoadwayOxford Suites•Home DepotOlive Garden•Pep BoysMcDonalds•Bank of AmericaCaeser’sLittle •Bank of the WestKyoto’s•Exchange
BankKFC•Raley’sJack in the Box•CVSIn N Out Burger•Sourdough and Co.CreameryColdstone•StarbucksChuck E Cheese•BMOChili’s•Grocery Outlet•SafewayBlack Bear Diner•TargetBaskin Robbins•PaneraArbys•Panda
ExpressApplebees•Businesses:Five Creek Park•Parks:Rancho Verde Mobile Home Park•Mobile Home ParkFelizRancho •State Farm Drive•Enterprise Drive•Redwood Drive•Rohnert Park DPS•Industrial
Area West of Highway 101•Copeland Creek)Commercial business on Commerce Blvd (North of North of Copeland Creek. It includes:West of railroad tracks to west city boundary and Jurisdiction
BEAT THREE Tubby’s•A&L Market••Will’s Deli•Rotten Robbie’s•BowlsSmokin•Sally Tomatoes•Mountain Mikes Pizza•Taco Bell•McDonalds•Jelly Donut••Domino’s•Starbucks•11-7•Businesses:Maurice
Park•Rainbow Park••Ladybug Park•Colegio Vista Park•Caterpillar Park•Benicia Park•Alicia Park•Main Parks:Technology High•University at La Fiesta•Technology Middle•Monte Vista Elementary•Credo•High
CotateRancho •John Reed Elementary•Schools:City Hall•W Section•Wine Country RV•Sonoma Mountain Village•Las Casitas MHP•R Section•M Section•L Section•C Section•B Section•A Section•It
includes:Everything south of Copeland Creek.
CREEKS congregate in this area.path. The homeless tend to blue line below is the creeks all the way to O Section. The patrolling from Rancho Verde We are responsible for and west through
the city. Creek flows east Hinebaugh
Hinebaughboxes are the footbridges. and S sections. The yellow points from the courts in D, E walk. There are many access common area that residents Parkridge. This is a very and Cogirruns
behind Creek which is the green line Grande to the north. Five Circulobetween Parkridge and parts of E Section and cuts Creek and runs behind eCranCreek. The purple line is HinebaughThe
blue line is in beat 1 near Rancho Grande. Creek branches off
Copeland Creek runs east and east from the creek.footbridges or access points for crossing over points. The yellow boxes depict the callers. The red lines depict these access important
to know when speaking with several access points to the creek that are the creek and other areas do not. There are areas have a walking path on both sides of depicts the creek and
walking paths. Some to K Section. The blue line FelizRancho
The City boundaries have changed over the years as the city CITY BOUNDARIES East Cotati near Vine and East Cotati near the tracks North on Roberts Lake just past the dog parkNorth
of Snyder just past H section East on Valley House at Petaluma Hill Rdcounty. The road is oursthe houses on the north are -East of Keiser at Petaluma HillEast on RPX at Petaluma
Hilljust before Portal Ave)(at the bridge FelizSouth on Redwood Dr just past Rancho West on Redwood Dr past Walmart at Dowdell/MillbraeWest on RPX just past Rancho Verde Mobile Home
Parkannexes new land. Currently the boundaries are as follows:
HOW WELL DO YOU KNOW THE CITY?Name 2 apartment complexes on Snyder LaneWhat direction does East Cotati run?Name 3 businesses in the Target Shopping CenterWhere is the CHP office located?How
many Chevron Gas Stations? What two motels are right next to each other?Where is Food Maxx?Starbucks are there?free standingHow many 11?-Where is the 7How many Taco Bells are there?Where
is fire station 4?Where is fire station 2? encampment?What hotel is near Mary’s Pizza?What two schools are on Snyder Lane?What direction does Snyder Lane run?What direction does RPX
run?Towne Center?What fast food restaurant is in Padre How many McDonalds are there?
DISPATCHER WELLNESS.that cause bodily or mental tension. An outside force or event that has an effect on the body or mindThe non specific response of the body to any demand made on it.
The response to events stresschronic Signs of Weight loss or gain•Use of alcohol and drugs•Upset stomach•Trouble sleeping•Forgetfulness•including headachesFrequent aches and pains,
•stressChronic months is chronic stressgoes on for weeks or Any type of stress that •longer period of timeStress that lasts for a •Acute stress anotherstress at one time or All people
have acute •something new or excitingIt also occurs when you do •away quicklyterm stress that goes -Short•
Definition of wellness: All 8 dimensions require equal attention higher quality of lifeThere are 8 dimensions to help ensure good health, balanced emotions and a merely the absence of
disease or infirmitybeing, and not -Wellness is a state of complete physical, mental, and social welltoward a healthy and fulfilling life.Wellness is an active process of becoming aware
of and making choices
8 DIMENSIONS OF WELLNESS Social Working towards the community•loved onesdeveloping intimate caring reactions with Maintaining healthy relationships and •Occupational:rewarding side by
sideWorking for self which is meaningful and •and personal satisfactionPreparing oneself for enrichment of life •Financial:and making informed decisions for oneselfSetting goals, short
and long term needs •and circumstancesUnderstanding your own financial needs •Environmental:health-actions affect the environment and selfA deep understanding of how your •Commitment
for healthy surroundings•Physical:prolonged future Maintaining the weight and diet for a •disease freeCaring for your body to keep It •Intellectual:expansion of personal skills Discovering
new knowledge and •the learning your have gainedLearning something new and valuing •Spiritual:Believing in values•lifeFinding the simplicity and meaning of •Emotional:lifeFeeling positive
and optimistic towards •Understanding yourself and others•
EMOTIONAL AND SPIRITUAL STRESS being?-wellspiritual our we improve How can Speak with someone you trust•Keep a journal•Meditate•Spend time in nature•stress?spiritual What is peace-necessary
for selfinner reflection and is surely It helps in understanding the •accordinglyand wrong, and acting Having a clear sense of right •lifehelp in seeking the meaning of Based on the
values which •to be related to religionSpiritual wellness doesn’t need •being?-wellemotional our we improve How can Meditating•Watching your favorite music•childrenPlaying with your
pet or •candlesTaking a bath with scented •Cooking•Listening to music•leisure activitiesEngage in recreational and •stress?emotional What is personality will be improvedfrom negativities,
your overall and can keep your mind away If you are emotionally strong •yourselfas being confident within Revolves around your mental •
INTELLECTUAL AND PHYSICAL STRESS stress?physical improve How to Move around during the day•an hour a dayEngage in activity for at least •stress?physical What is injuries and illnessincluding
weight gain, chronic manifested by your body The physical response •stress?intellectual deal with How can we Talk it out •Listen to relaxing music•Exercise•Journal•Meditation•Stretching•Deep
breathing•Eat a healthy diet•Get plenty of sleep•stress?intellectual What is the value you have gainedLearning something new and •and expanding your skillsDiscovering new knowledge
•
ENVIRONMENTAL AND FINANCIAL stress:financial improve How to Talk to lenders•Work overtime or a second job•eating outPrepare meals rather than •itemsAvoid spending on unnecessary •Make
a budget and prioritize•stress?financial What is related to money•stress?environmental deal with How do we Leave the area•pleasingMake it more aesthetically •Clean the area •stress?environmental
What is n aggressioor discomfort, anxiety and Can lead to increased levels •crowds)internal (noise, temperature, They are external rather than •emotional or mental strainenvironment
that can cause A person’s surroundings or •
OCCUPATIONAL AND SOCIAL STRESS social stressdeal with How to •dialoguesCommunicate and have open •Control your breathing•Prepare•Talk back to negative thoughts•Exercise•stress?social
What is work environments, family situations•and psychological strain nature that are related to physical Behaviors in situations, social in •stressoccupational with How to deal Get
support••Take time relax and recharge•Establish boundaries•Develop healthy responses•Track your stressors•stress?occupational What is psychologicalbehavioral, physical and Three types
of stress are •environment or pressures at workresponsibilities, conditions, experiences due to the The stress an employee •
CRITICAL INCIDENT STRESS thought of as a sign of weakness.These reactions are considered normal and to be expected. They should never be seen or •Critical incident stress is simply the
body's normal reaction to an abnormal event•significantly interfere immediately or at a later time with a person's ability to function threatened; or any situation that is recognized
at the time to have the potential to injury, death, mass casualties; any incident in which a person’s life has been imperiled or Any incident during which a person experiences, witnesses,
or is confronted with serious •as a result of being involved in a traumatic critical incidentThe range of physical and psychological symptoms that might be experienced by someone •incident
stress?What is critical
UNDERSTANDING THE IMPACT OF A TRAUMATIC INCIDENT completely within four to six weeks after exposure to a traumatic critical incident disappeared Stress reactions have improved or Stress
reactions are usually temporaryStress reactions can occur at the scene or be delayed Not all persons involved in the same incident experience the same degree/severity or type of stress
reactionImmediately after a critical incident there may be an initial period of shock and disbeliefEach individual will have his/her own unique responseReactions to any critical incident
vary
SIGNS OF CRITICAL INCIDENT STRESS Behavioral Compulsive need to discuss incident•Increased Accidents•Loss of interest in home life•Withdrawal•Increase use of alcohol/drugs•Loss of interest
in your job•Decreased sex drive•Crying spells•Physical Muscle tremors•Dizzy spells•Headaches•Appetite disorders•Decreased sexual drive•disorders Gastrointestinal •Neck/back pain•Chest
pain •Nightmares •Sleep disorders •Cognitive Difficulty making decisions•problemsShort term memory •Altered life outlook•Flashbacks•Lack of concentration•Denial•Emotional GuessingSecond
•Anger•Grief•being aloneFeelings of •Anxiety•Irritability•Guilt/sorrow•
MANAGING CRITICAL INCIDENT STRESS debriefings if requested to do soAttend mandatory defusing or •flashbacks and dreamsDon't fight too hard against •Talk about your feelings•Avoid boredom
(hobbies)•Maintain normal schedule•Eat good nutritious foods •Get rest•(within 24 hr.)Engage in physical exercise •After the incident Talk about how you are feeling•Display controlled
emotions•Take breaks•Do deep breathing •Use controlled humor•small amounts Eat nutritious foods frequently, in •Be active. •on site management techniques Critical incident stress
THE ROHNERT PARK DEPARTMENT OF PUBLIC SAFETY carpcityrpAgency code: •Register as a new user •Scan the code and download the app.•is a wellness app available to all current employees
and their familiesMindbase WELLNESS APPMINDBASE
Peer Support DIFFICULTIES.ANTICIPATE AND ADDRESS POTENTIAL OR PROFESSIONAL CRISIS AND TO HELP SUPPORT THROUGH TIMES OF PERSONAL RECEIVE EMOTIONAL AND TANGIBLE IN AN AGENCY THE OPPORTUNITY
TO PROVIDE ALL PUBLIC SAFETY EMPLOYEES THE GOAL OF PEER SUPPORT IS TO PEER SUPPORT
Peer Support Connect directly with your department peer support team
Personalized Care Need a little extra help? Access confidential ongoing care for what is important
Check In With Yourself Use the tools to reflect on your current mental state, set goals and record your thoughts
Peer Support without religious, political, or legal agendas.tragedy and loss. We are an interfaith community of compassionate volunteers responders along with other members of the community
who have suffered from Law Enforcement and provides support and emotional care to first (LECS) responds to requests The Sonoma County Law Enforcement Chaplaincy
THE JOB OF A FIRST RESPONDER IS OFTEN STRESSFUL, DEMANDING AND D Discussing Your Job with Your Teen•Employee and Family Wellness Guide•Estate Planning•Support Through Family Wellness•INJURY
REDUCTION •THE EFFECTS OF SLEEP DEPRIVATION•NUTRITIONAL NEEDS•HELPING YOUR CHILD UNDERSTAND YOUR JOB•WELLNESS. RESPONDERS ALSO PLAY AN INTEGRAL ROLE IN THE PERSON’S HEALTH ANDOF FIRST
RESPONDER. SPOUSES, PARTNERS, PARENTS, CHILDREN, AND COMPANIONSHEALTH AND WELLNESS. IT ALSO AFFECTS MORE THAN JUST THE FIRST RESPONDERSE IN THE LIFESTYLE AND CULTURE OF A FIRST RESPONDER
PLAYS AN INTEGRAL ROLANGEROUS, THE
THE NENA CONTINUUM INITIATIVE IS A COMPREHENSIVE APPROACH TO WEFOCUSED ON A SINGULAR GOAL: YOUR PERSONAL WELLNESS ALL -OVATIONRESOURCES, STANDARDS, IDEAS, TRAINING, LESSONS LEARNED,
AND INNROFESSIONALS, 1 INDUSTRY. IT IS AN ENVIRONMENT THAT BRINGS TOGETHER P-1-THE 9LLNESS IN
•CARE ACCESSIBLE TO EVERYONE IN PUBLIC SAFETY-AND MAKE SELFNALS NAVIGATE ADVERSITY 1 PROFESSIO-1-RESILIENCY RESOURCES: PROVIDES RESOURCES TO HELP 9•WEBSITE RESOURCES: ADDRESSES VARIOUS
ASPECTS OF WELLNESS•Y CHOICESNUTRITION: PROVIDES TIPS, TRICKS AND RECIPES TO HELP WITH HEALTH•YOUR 911 CENTERELOP PROGRAMS FOR IN THE WORKPLACE: PROVIDES TANGIBLE RESOURCES ONE CAN
USE TO DEV•BOOKS SUPPORTING WELLNESS, APPS AND STUDIOESINTO STUDIES, APPS AND BOOKS: REFERENCE MATERIALS TO HELP DIG DEEPER •KEEPING PHYSICALLY HEALTHY. ANT ELEMENTS OF ONE’S HEALTH.
PROVIDES INFORMATION REGARDING MOVEMENT AND IMPORTT OF MAINTAINING PHYSICAL HEALTH: MOVEMENT AND EXERCISE ARE AN IMPORTANT COMPONEN•CARING FOR EMPLOYEES AND INDIVIDUAL’S MENTAL WELL
BEINGTHER TOPICS REGARDING ADDRESSES TOPICS INCLUDING STRESS MANAGEMENT, MINDFULNESS, AND OT FOR EVERYONE. MENTAL HEALTH: TAKING CARE OF ONE’S MENTAL HEALTH LOOKS DIFFEREN
SUPPORT FOR OFFICER SAFETY IS CRUCIAL FOR THE WELL BEINGS OF THEFROM HEALTH AND NUTRITION TO SUICIDE PREVENTION.PICS RANGING OFF THE JOB AND ACROSS EVERY RANK. EXPLORES A WIDE VARIETY
OF TORESPONDER FROM RECRUITMENT THROUGH RETIREMENT, ON AND FIRSTOF EVERY FIRST AND WELLNESS COLLECTION OF EXISTING RESOURCES TO SUPPORT THE SAFETY, HEALTH, E EXPLORES THE PRIORITIZING
OFFICER SAFETY EVERY SHIFT, EVERY DAY. THIS RESOURCACP BELIEVES IN AND THEIR COLLEAGUES, AGENCIES, FAMILIES, AND COMMUNITIES. THE IFIRST RESPONDER
•BURNOUT•PEER SUPPORT AND CISM•THE CONSEQUENCES OF STRESS •HOW TO RECOGNIZE STRESS SYMPTOMS•CENTERSFOCUSED ON HEALTH AND WELLNESS FOR COMMUNICATION
•HOW TO REFRAME ANXIETY AND REDUCE STRESS IN CHALLENGING TIMES•BREAKS AND REDUCE STRESSESSENTIAL ADVICE FOR FIRST RESPONDERS: HOW TO TAKE INTENTIONAL •RESILIENCY STRENGTHENING THROUGH
THE CREATIVE ARTS•DOCUMENTING THE TRAUMAS OF FIRST RESPONDERS•7 TRAITS OF RESILIENT PEOPLE•NATIONAL ALLIANCE ON MENTAL ILLNESS
IMMEDIATE INTERVENTIONS RESILIENCE IN EVERYDAY SITUATIONSBUILD DESIGNED TO HELP YOU RESET IN DIFFICULT MOMENTS AND-“FIRST AID”
POSITIVE MINDSET MOMENTUM SUCCESSEMENT AND CULTIVATE POSITIVE MENTAL SKILLS AND MOMENTUM FOR GREATER ACHIEV
SELF GUIDED VIDEO SERIES a passion for the amazing power first responders have to change their own livescertified high adversity resilience coach and has an advanced degree in forensic
psychology. He has PD in Arizona and Madison PD in Wisconsin. He is TusconPatrick is a former officer at both the NottinghmanPatrick MANY COMMON PROBLEM AREAS IN WELLNESSPACED PROGRAMS
WITH STRUCTURED LESSONS THAT ADDRESS -SELF
COGNITIVE BEHAVIORAL THERAPY POSITIVE CHANGESWARD SHORT HIGH IMPACT EXERCISE THAT TAKE STEADY INCREMENTAL STEPS TO
RAW THOUGHTS CHALLENGESOME THEIR OWN THE JOB. HEAR STORIES FROM YOUR PEERS AS THEY NAVIGATE AND OVERCQUE STRESSES OF SOMETIMES IT TAKES ANOTHER RESPONDER TO TRULY UNDERSTAND THE UNIRONT
LINESREAL, RAW, UNFILTERED EXPERIENCES FROM FIRST RESPONDERS ON THE F
A POWERFUL SERIES FROM ADAM TIMM. LEARN CRITICAL, LIFE CHANGING GING PROFESSIONCONSULTING COMPANY TO BRING TOOLS FOR RESILIENCE TO THIS CHALLEND HIS TRAINING AND OVER A DECADE UNDER
THE HEADSET. AFTER LEAVING LAPD, ADAM STARTEPENT CAREER IN PUBLIC SAFETY AS A 911 DISPATCHER FOR LAPD WHERE HE S20 YEARADAM BEGAN HIS •TAILORED TO YOU AS A 911 PROFESSIONAL OR FIRST
RESPONDERSKILLS
PATTERN INTERRUPTERS ON AND OFF THE JOB-BEHAVIORSIONS, AND LEARN TECHNIQUES TO HELP STOP UNWANTED REPETITIVE THOUGHTS, EMOT
Peer Support TAX PLANNING •SECURITYPENSIONS AND SOCIAL •INVESTMENTBUDGETING AND •YOGA AND BREATH WORK•NUTRITION•PHYSICAL FITNESS•WELLNESS GOALS UND OUT YOUR MORE HELP FOR LIVING LIFE
IN A STRESSFUL WORLD, ACTIVITIES TO RO PHYSICAL, FINANCIAL AND SOCIAL WELLNESS
Peer Support CITY EMPLOYEE. THEIR PERSONAL EMAIL IF NOT A HAVE THEM REGISTER WITH •FINANCIAL SUPPORT, ETC. SUCH AS MARRIAGE GUIDANCE, SPECIFIC RESOURCES -FAMILY•OR DEPARTMENTNO CHARGE
TO YOU •AVAILABLE TO SPOUSES & SIGNIFICANT OTHERS
Peer Support 7415-845-support. 855seeking mental or emotional emergent calls for those Warm line for non 24 hourTEXT “BADGE” to 741741romantic, financial. personal, substance use, depression,
regarding any crisis: work related, Text with a trained Crisis Counselor organizationscommunity basedand treatment facilities, support groups, disorders. Provides referrals to local
facing mental and/or substance use individuals and family members information service for 24 hourFree and their family members. Public Safety employees referral service for all crisis
24 hourConfidential strenuous vetting and trainingwho have gone through retired law enforcement officers hotline answered by 24 hour: Offers a confidential Coplineonline at 988lifeline.orgcan
call or text 988 or chat Suicide Prevention Lifeline. You will route callers to the National New three digit dialing code that 24/7AILABLE IF YOU’RE IN CRISIS OR WANT TO TALK WITH SOMEONE
IMMEDIATELY: AV GET HELP NOW
THANK YOU STAY SAFE
WHAT SKILL ARE NECESSARY TO BE A SUCCESSFUL DISPATCHERS?stressedwhen feeling Implement these skills manage stressacknowledge and Learn how to ManagementStress done efficientlyorder to
get work prioritize tasks in Organize and Prioritization helpknow when to ask for Prioritize tasks and while multi taskingkeep track of time Must be able to ManagementTime they have
availableKnow the resources keep track of tasks Must be able to Organization effectively situations calmly and Handle stressful clearly and concisely Communicate accordinglydone and
relay it what needs to be emergency is and Understand what the Communication
WHAT SKILLS ARE NECESSARY TO BE A SUCCESSFUL personalitiesvariety of people and Be able to work with a circumstanceschange to changing Be able to adapt and Flexibility and efficientlyResolve
issues quickly solutions to problemscreatively to find Think quickly and SolvingProblem importancePrioritize tasks by task at a timeHandle more than one Multitasking experiencedrawing
on similar not encountered problem that you have Reason through a and efficientlylogical manner quickly Solve problems in a ThinkingCritical accordinglyand address them Hear inconsistencies
is not being saidlines or listen for what Read between the instructionprovide the correct saying in order to what the caller is be able to understand ListeningActive DISPATCHER?
CRITICAL THINKING thoughtof systems ve alternatiConsider conclusionsand solutions through Thing oninformatirelevant Gather questionsAsk thinkingof critical four basics There are solvingproblem
logical defined as generally thinking is Critical judgementorder to form a an issue in evaluation of analysis and objective Definition: the thinking?critical What is
HOW TO ANSWER INCOMING CALLS PUBLIC WORKS LINE: ROHNERT PARK PUBLIC WORKS, PUBLIC SAFETY•BUSINESS LINES: ROHNERT PARK POLICE AND FIRE•911 LINES: ROHNERT PARK 911 WHAT IS YOUR EMERGENCY?
•THEY ARE CALLING. FY THE AGENCY SLIGHTLY DIFFERENT ANSWERING TECHNIQUE. WE ALWAYS WANT TO IDENTIH REQUIRES A THERE ARE MULTIPLE LINES THAT COME INTO THE DISPATCH CENTER. EAC•
CALL TAKING OBJECTIVES publicsupervisors and partners, with your Communicate a logical orderAsk questions in importanceunderstand the information and Verify prioritizationcall screen
and understanding of Knowledge and of conversationdirect the flow Control and circumstanceunder any with the public Be courteous understandeasy to that is clear and Speak in a voice
VOICE QUALITY CHARACTERISTICS sound meek or timid)knowledge, don’t authority and (project an air of Command presence fast)speed (don’t speak to Speak at a moderate them)your volume affects
partners and how aware of your and don’t whisper. Be accordingly, don’t yell level, adjust (Keep an even voice Adequate volume don’t mumble)clearly and enunciate, Be clear (Speak answering
the phone)angry or put off when Be cheerful (Don’t sound
PROFESSIONALISM AND COURTESY Be businesslike but empathetic (smile with your voice and be interested in their problem)Don’t be argumentative (even if you disagree don’t become defensive
or argue)Be polite (remember you are always being recorded)Use plain text (speak with the public using plain everyday language)Be efficient (answer phone calls on the first ring)Identity
yourself/the agency (Rohnert Park Police and Fire or Rohnert Park 911)Be cheerful, knowledgeable and interestedDispatchers are the first line of contact with the public
CONTROL THE CONVERSATION Be courteous but firmInformation is necessary to keep citizens and officers safeDispatchers must get the necessary information to properly deploy sufficient
unitsAt times dispatchers may only have a few seconds to extract important informationCall takers must take control of conversation to determine the urgency of the problem and prioritize
the call
THE 5 W’S OF CALL TAKING Why?What follow up questions need to be asked to complete the call and •Who is involved?Who are the victims and suspects?•When did it occur?Time element impacts
the priority of the call•Where is it occurring?occurred outside our jurisdiction transfer to the appropriate agencyDetermine the location it occurred, not where the person is now. If
it •What is occurring?This is necessary to determine the priority of the call•
INFORMATION VERIFICATION on mistakes verification is vital. Never assume because a caller doesn’t provide the information it doesn’t existCallers make mistakes as do dispatchers. During
a critical incident this occurs even more often. In order to cut down need an ambulance?”Determine injuries (be specific, “does anyone •Ask about weapons (don’t assume, always ask)•and
suspect descriptions one at a time)Obtain descriptions (get vehicle descriptions •actually the location of occurrence)Confirm the location (confirm the address is •get transposed)Repeat
telephone number (again numbers often •transposed)Repeat the address (numbers often get •need an ambulance?”Determine injuries (be specific, “does anyone •Ask about weapons (don’t assume,
always ask)•and suspect descriptions one at a time)Obtain descriptions (get vehicle descriptions •actually the location of occurrence)Confirm the location (confirm the address is •get
transposed)Repeat telephone number (again numbers often •transposed)Repeat the address (numbers often get •
TAKING A CALLS FOR SERVICE ScarsGlassesBracesMoustacheTattoosUnique featuresPants•Shirt•Jacket•Hat•to foot)description (head Clothing Eye colorand length)Hair (color, style, heavy or
thin)Weight (at least short or tall)Height (at least Approximate AgeSexRaceconfusiontime to avoid description at a Obtain one suspect description. Suspect(s) plateState of license
partial plate)License number (or information)identifying Other (any unique sedan)wagon, convertible, Body Type (station Ford, etc.)Make (Chevrolet, older model)newer model or Year (at
least bluelight blue, dark -Color (be specific in a vehicle:If the suspects left Did they leave in a vehicle or on foot? Does the RP want contact?RP’s identification (name, address,
etc.)Weapons involved?Is an ambulance needed? When did it happen?Telephone number of the RPWhere did it happen?What happened?
TYPES OF CALLERS The reasons for callers to withhold information or give false information are as varied as the callers. Evasive Callers:police matter.-frustrated. Even though they
may be calling for a nonr Treat the senile and confused caller with sympathy and respect. Take control of the conversation without seeming impatient oVery Old Persons:And remember,
children are very suggestible. ayExtract as much information as possible. Treat calls from children very seriously. Don't assume that the child is simply plChildren:profanity, regardless
of the provocation.Never place your personal and professional reputation in jeopardy by responding to this type of call with Directing Profanity at the Call Taker:emergency).-terminal
(both 911 and nonVestaon your Make a concerted effort to obtain as much information as possible. There are translation resources available With English Capabilities:-Minority being
unfounded.Don't forget that a mentally unstable person can be a victim of a crime. Never automatically categorize their complaints as Mentally Unstable:Don't assume that because a
caller is intoxicated you have an excuse to be rude or discourteous.Intoxicated:: Calm the hysterical caller. It's the only way you can get the information you need.Hysterical
CALL TYPES PRIORITY 3= GREEN CODE 1 (RESPOND WHEN AVAILABLE)•PRIORITY 2= BLUE CODE 2 RESPONSE (RESPOND ASAP)•S AND SIRENS) PRIORITY 1= RED CODE 3 RESPONSE (RESPOND IMMEDIATELY WITH
LIGHT•THE HIGHER THE PRIORITY THE QUICKER THE RESPONSE FROM OFFICERS•CALL TYPES ARE GIVEN A PRIORITY 1,2 OR 3•IT IS VITAL TO KNOW THE CAD CODE FOR THE CALL TYPE•CALL TYPES ARE USED
WHEN CREATING A CALL IN CAD•
COMMONLY USED CALL TYPES 10851R3Stolen Vehicle Reportdelay. This is primarily the call type usedUsed to enter reports of vehicles that have been stolen and there has been a time 10662Suspicious
PersonUsed to enter reports of a person acting suspicious1065R3Missing person ReportUsed to enter reports of missing person who are not at risk. 10643Public Assistunder other categoriesUsed
as a catch all when a citizen wants to report something that does not fall 10623Meet the CitizenUsed when a citizen wants to meet with an officer. Usually related a specific call10572Promiscuous
ShootingUsed to enter reports of shots fired/heard in an area1056T1Suicide ThreatsUsed to enter reports of suicidal threats 1056A1Attempt SuicideUsed to enter reports of attempted suicide.10561Suici
deUsed to enter reports when someone has committed suicide10541Possible Coroner’s CaseUsed to enter reports of a possible deceased person. 1033P2Panic–Alarm Used to enter reports of
panic alarm activations from alarm companies1033S1Silent–Alarm Used to enter reports of silent alarm activations from alarm companies.1033H1Hold Up-AlarmUsed to enter reports of hold
up alarms reported by alarm companies1033A2Audible–Alarm Used to enter reports of alarms reported by alarm companies or citizens.10213Request For Telephone CallUsed to enter requests
for a telephone call for a particular unit.10173Security CheckUsed when an officer should drive thru an area to make sure it is safeCALL TYPEPRIORITYNATURE OF CALLUSAGE
COMMONLY USED CALL TYPES 242R3Battery ReportUsed to enter reports of a battery but there has been a time delay2421Battery Just OccurredUsed to enter reports of a battery that just occurred231522Drivi
ng Under the Influencealcohol or drugs.Used to enter reports of drivers who appear to be under the influence of 231032Reckless DrivingUsed to enter reports of various types of reckless
driving.211R3Robbery ReportUsed to enter reports of robberies that did not just occur2111RobberyUsed to enter reports of robberies that just occurred.2071KidnappingUsed to enter reports
of a kidnapping that just occurred20002R2Injury-Run Non-and-Hitrun collisions in which nobody was injured-and-Used to enter reports of hit200022Injury Just Occurred-Hit and Run NonUsed
to enter reports of a hit and run that just occurred166F3Surrender a FirearmUsed to enter reports of persons who want to turn in a firearm166.43Violation of a court orderUsed to enter
reports of violations of a court order1182R3Injury-Traffic Collision Noninjury traffic collisions not blocking traffic-Used to enter reports of non11822Vehicle AccidentUsed to enter
reports of traffic collisions without injury but blocking traffic1181 1Traffic Collision with minor or unknown injuriesUsed to enter reports of collisions involving minor injuries or
if injuries unknown1154O2Suspicious Vehicle OccupiedUsed to enter reports of suspicious vehicles that are occupied1154U3Suspicious Vehicle UnoccupiedUsed to enter reports of suspicious
vehicles that are not occupied11263Stranded MotoristUsed to enter reports of stalled vehicles in the road11253Traffic HazardUsed to enter reports of various types of traffic hazards.11243Abandoned
VehicleUsed to enter requests for abandoned vehicles on public propertyCALL TYPEPRIORITYNATURE OF CALLUSAGE
COMMONLY USED CALL TYPES 415V2Disturbance of the Peace (Verbal)Used to enter reports of verbal altercations altercation415U2Disturbance of the Peace (Unwanted)Used to enter requests
for removing a subject from a location that is causing a disturbance415R3Disturbance ReportUsed to enter reports of a disturbance that is no longer occurring415P3Used to enter reports
of disturbances caused by loud parties.415N3Used to enter reports of disturbances caused by various types of noises.415M3Used to enter reports of loud music that is causing a disturbance.415J3Distur
bance of the Peace (Juvenile)criminal activity that is creating a disturbance.-Used to enter reports of juveniles engaged in non415FAM3Disturbance of the Peace (Family)Used to enter
reports of physical or verbal fights amongst family member.415F1Used to enter reports of physical altercations.415DR3Disturbance Domestic ReportUsed to enter reports of a physical or
verbal domestic fight where there has been a time delay415D1Disturbance Domestic Used to enter reports of physical or verbal domestic fights occurring now4153Disturbance of the Peace
Used to enter reports of disturbances when no other call type in the 415 series works374B3Littering/DumpingUsed to enter reports of littering or illegal dumping368R3Elder AbuseUsed
to enter reports of elder abuse3142Indecent ExposureUsed to enter reports of subject who indecently expose themselves.2903Sex RegistrantUsed to enter a call for service primarily when
detectives complete a registration288R3Child MolestUsed to enter reports of child molestation, reported usually by a parent, relative, or school 273.6R3Violation of Domestic Violence
Order RUsed to enter reports of domestic violence order violations.273R3Child AbuseUsed to enter reports of child abuse, whether it’s mental or physical.261R2Rape ReportUsed to enter
reports of rapes that occurred but delayed in reporting2611RapeUsed to enter reports of rapes that just occurred245R3Assault With a Deadly Weapon ReportUsed to enter reports of an assault
with a deadly weapon where there is a time delay2451Assault with A Deadly WeaponUsed to enter reports of assaults with a deadly weapon when there will be no EMS response.CALL TYPEPRIORITYNATURE
OF CALLUSAGE
COMMONLY USED CALL TYPES 911W2911 WirelessUsed to create events when a call is received on 911 via a cell phone. 911O2911 Open LineUsed when the line is open but no one is speaking (landlines
only). 911M3911 ErrorUsed to describe a call received on 911 that is dialed in error.911D2from a landlinehangup911 Used to create events when an abandoned 911 call is received from
a landline653M3Telephone HarassmentUsed to enter reports of harassing telephone calls.647F3Disorderly Conduct (Drunk)Used to enter reports of intoxicated subjects6022TrespassingUsed
to enter reports of subjects trespassing.5973Cruelty to AnimalsUsed to enter reports of cruelty to animals.594R3Vandalism ReportUsed to enter reports of acts of vandalism that occurred
previously5943VandalismUsed to enter reports of acts of vandalism that are occurring now5303Theft of IdentityUsed to enter an identity theft report.488R3Petty Theft ReportUsed to enter
reports of theft that did not just occur.488IC2Petty Theft (In Custody)Used to enter reports of petty thefts when the suspect is being detained, usually by security4882Petty TheftUsed
to enter reports of petty thefts that just occurred. The value should be less than $950.487R2Grand TheftUsed to enter reports of grand theft where value is $950 or more. 459R3Burglary
ReportUsed to enter reports of burglaries committed at residents or commercial properties.4591Auto or BuildingUsed to enter reports of burglaries in progress both vehicles and buildings
459A3Auto BurglaryUsed to enter reports of cold auto burglaries 422R3Threats of Bodily HarmUsed to enter reports of threats made to cause bodily harm4172Brandishing of a WeaponUsed
to enter reports of the brandishing of any deadly weapon.CALL TYPEPRIORITYNATURE OF CALLUSAGE
COMMONLY USED CALL TYPES TOW3Private Property TowUsed to enter reports of towed vehicles from private propertySUBWGUN1Subject With GunUsed to enter a report of a subject with a gunSCR3Suspicious
Circumstance RPT Used to enter a report of a suspicious circumstance that is no longer occurringSC2Suspicious CircumstancesUsed to enter a report of a suspicious circumstance that is
occurring nowFWORKS3FireworksUsed to enter reports of illegal fireworksFU3Follow UpUsed to enter reports where follow up is needed on a caseFRAUD3Fraud ReportUsed to enter reports of
fraudulent activityFPER3Found PersonUsed to enter a call for a person found wandering who doesn’t know where they belongFPROP3Found PropertyUsed to enter a call for found propertyCTW2Check
the WelfareUsed to enter requests for an officer to check the welfare of a subjectCPS3Child Protective ServicesUsed to enter reports from CPS regarding possibly child abuseCIVIL3Civil
MatterUsed to enter requests of contact from a unit regarding a civil matter.CITE3Cite Sign OffUsed to enter a call for a citizen requesting a ticket signoffBOL3Be on the LookoutUsed
to create an event for broadcast by dispatch for something to look out forATL3Attempt to LocateUsed to create an event when an officer needs to attempt to locate a person or property,
ATC3Attempt to ContactUsed to create an event when an officer needs to attempt contact with a personSTRAY-AC3Stray DogUsed to enter a call for a loose dog or dog that has been found
BARK-AC3Barking Dog ComplaintUsed to enter a call for a complaint of a barking dogAC3Animal ControlUsed to enter calls of animal complaints that do not fall under the other categoriesAARP2Agency
AssistUsed to enter calls when another agency needs assistance from our officersCALL TYPEPRIORITYNATURE OF CALLUSAGE
COMMONLY USED FIRE TYPES VEHF1Vehicle FireUsed to enter calls when vehicle is on fireVEG1Vegetation FireUsed to enter calls when there is vegetation on fireEX-TC1Traffic Collision with
extricationUsed to enter reports of collision with subjects trapped in the vehicle TC1Traffic Collision with injuryUsed when major injuries are likelySTRU1Structure FireUsed to enter
a report of a building that is on firePA-SER2Public Assistcritical nature (lift assist, lock outs)-Used to enter reports of fire assistance needed of a nonRPMED1Rohnert Park Medical
AidUsed to enter a request for a medical response inside city limitsRPAMB1Ambulance NeededUsed to enter a request for an ambulance response but not fireLAF1Law, Ambulance and FireUsed
when police, fire and ambulance are neededOUT-GAS1Gas Leak OutsideUsed to enter reports of a gas leak outside a structureIN-GAS1Gas Leak Inside A StructureUsed to enter reports of a
gas leak inside a structureWF-FA1Water Flow-Fire AlarmUsed to enter water flow alarms usually called in by alarm companyRST-FA2Reset-Fire AlarmUsed to enter a request to reset a fire
alarmRES-FA1Residential-Fire AlarmUsed to enter reports of a fire alarm at a residence/family dwellingCOM-FA1Commercial-Fire AlarmUsed to enter reports of a fire alarm at a commercial
businessDEBF1Debris FireUsed to enter requests when debris is on fireCALL TYPEPRIORITYNATURE OF CALLUSAGE
HANDLING CALLS LINENON EMERGENCYA THEY CAN BE DIRECTED TO EMERGENCYIF YOU DETERMINE THE 911 CALLER DOESN’T HAVE AN •ON HOLDONCE THE CALLER ADVISES THEY DON’T HAVE AN EMERGENCY PLACE
THEM •POLICE AND FIRE DO YOU HAVE AN EMERGENCY?. HNERT PARK BUSINESS LINE THE CALLER DOES NOT HAVE AN EMERGENCY. ANSWER “ROSO IT IS IMPORTANT TO QUICKLY CONFIRM ON A TRAFFICOR DEAL
WITH THE RADIO ALLS YOU WILL BE REQUIRED TO PLACE CALLERS ON HOLD TO ANSWER OTHER COFTEN TIMES•SOME PEOPLE CALL BUSINESS LINES WITH ACTUAL EMERGENCIES•CALLS ON 911 NON EMERGENCYDISPATCHERS
FREQUENTLY ANSWER •
WHAT IS AN EMERGENCY?to a doctor's office.An ill person needing transportation etc..parties, barking dogs, noisy children, Disturbance calls involving loud the manager’s officeapprehended
and is sitting quietly in A shoplifter who has been returning home after a long absence.in you discovered when -A breakany kind.A previously reported accident of prior.Vandalism
which occurred sometime injury vehicle accident.-Minor nonimmediate response:does not requiresituation which person’s life is not at risk. It is any -A nonetcfire, Flames, smoke from
a building, grass Any fire situation.Burglary, Robbery, Arson, Assault.flooding, vandalism in progress.burglar alarm sounding, serious broken gas or water mains, fire or personal
property; wires down, Any damage or immediate threat to Serious Auto AccidentProwler in the areaMedical emergencybeing-Any threat to a person's life or wellresponse:immediatethat
requires life is/can be at risk. It is a situation An emergency call is when a person’s
JURISDICTIONS/ALLIED AGENCIES etc. Provide law enforcement inside their city limitsSanta Rosa Petaluma, Cotati, SSU, •Local Jurisdictions:transferred to REDCOM. All medical aids in
Sonoma County get transferred to REDCOM. Centralized dispatch for Fire and EMS in Sonoma County. All fire related calls not in Rohnert Park get •REDCOM) in unincorporated areas. etcvehicle
related issues (driving, stolen vehicles, road hazards Provides law enforcement and traffic enforcement on the freeway and all unincorporated roads. They handle all •CHP (California
Highway Patrol)They handle Graton casino as well. Provides law enforcement for unincorporated areas of Sonoma county, the town of Windsor and city of Sonoma. •Sonoma County Sheriff
CALL SIGNS YTactical/Special Events (Y1)VCOPS, SONCATT ( V1,V2)TTraffic SS21)-Sergeant/Supervisors (S2 N 99)-Explorers, Cadets/Volunteers (50–sworn -49), Non-Dispatch (1 M Motorcycle,
Bicycle Unit (M2)K-Resident and K J School Resource Officer (J1)LetterDesignator HSCSD)-Aircraft/Helicopter (Henry 1GPatrol (G10,G20,G30 and G11,G21,G31)–Grave Shift FPatrol (F10,
F20,F30 and F11,F21,F31)–Swing Shift EPatrol (E10,E20,E30 and E11, E21,E31)–Day Shift DD5)-Detectives (D1CCSOs (Community Service Officers) C81, C82 A A7-(Chief, Deputy Chief and
LT’s) A1-Admin Personnel LetterDesignator interchangeable: assigned to a specific function within the agency. Based solely on the function of the unit and are Functional call signs:
assigned to a specific position within the agency. Permanent call signsRohnert Park’s prefix is “4”The first number of the call sign is known as the prefix. It identifies the agency
with whom it’s associated. Agency Identifiernumber format.-letter-part call sign is alphanumeric and uses a number-system. The 3part call sign -unit. Most law enforcement agencies
within Sonoma County, including Rohnert Park, utilize a standardized 3Allow for brevity and clarity in the radio transmissions. Call signs also provide a means for identifying the
function of a Call Signs
PATROL CALL SIGNS sergeant is assigned to the Edward, Frank and George teams. A CSO is assigned to each side of the week as well. patrol A Lincoln and Union units are considered cover
units and “cover’ the beat unit or handle paper calls if the beat unit is busy. rity. niothe same and they train together. Patrol rotates every 6 months. Each team has 3 beats. Officers
chose their beat based on seoff are aysPatrol currently works on a team concept. Personnel assigned to patrol work the same days on the same shift together, their d 0700-Sunday 2100-George
Team 2 Thursday0700-Thursday 2100-0500-Sunday 1900-0500 Union Team 2 Thursday-Thursday 1900-0200-Sunday 1600-Frank Team 2 Thursday0200-Thursday 1600-Frank
Team 1 Monday2100-Sunday 1100-Lincoln Team 2 Thursday2100-Thursday 1100-Lincoln Team 1 Monday1700-Sunday 0700-Edward Team 2 Thursday1700-Thursday 0700-Patrol
SPECIALIZED ASSISTANCE FOR EVERYONESAFE TEAM
GETTING duty watch commander.-of Rohnert Park unless directed otherwise by the onThe SAFE Team should only be dispatched and respond to incidents in the city limits duty watch commander.-of
Rohnert Park unless directed otherwise by the onThe SAFE Team should only be dispatched and respond to incidents in the city limits current protocols for police, fire, or EMS services.Team
and should be dispatched by the Communications Center in accordance with emergency medical problem that call is not appropriate to be assigned to the SAFE potentially dangerous situation
(to the involved person or the public in general) or an Any time a request for service involves a crime, a potentially hostile person, a current protocols for police, fire, or EMS services.Team
and should be dispatched by the Communications Center in accordance with emergency medical problem that call is not appropriate to be assigned to the SAFE potentially dangerous situation
(to the involved person or the public in general) or an Any time a request for service involves a crime, a potentially hostile person, a personnel. situation is deemed safe by a Police
Supervisor, or other police/fire department If there is any indication of violence or weapons the SAFE Team cannot assist until the personnel. situation is deemed safe by a Police Supervisor,
or other police/fire department If there is any indication of violence or weapons the SAFE Team cannot assist until the duties.The SAFE Team is not armed and are not authorized to perform
any law enforcement duties.The SAFE Team is not armed and are not authorized to perform any law enforcement on duty seven days a week 24/7. The SAFE Team is staffed with one EMT
and one mental health crisis worker. They are on duty seven days a week 24/7. The SAFE Team is staffed with one EMT and one mental health crisis worker. They are TEAMTHE SAFE TO
KNOW
WHAT officer and they may release the information to the team.photos) you can let them know you can send the information to an If additional information is needed (ex. researching names,
DL officer and they may release the information to the team.photos) you can let them know you can send the information to an If additional information is needed (ex. researching names,
DL the date of birth upon request.associated individual(s). The subjects name can be provided and provided so the SAFE Team can check on the welfare of the involved in welfare checks
or similar calls. Those addresses can be The SAFE Team can be provided the addresses for persons the date of birth upon request.associated individual(s). The subjects name can be provided
and provided so the SAFE Team can check on the welfare of the involved in welfare checks or similar calls. Those addresses can be The SAFE Team can be provided the addresses for persons
duty Supervisor.-information can be released, check with an ondatabases (ex. RMS, CLETS, DAT Site). If you are unsure what information or any other information from law enforcement
The SAFE Team should not be provided any criminal justice duty Supervisor.-information can be released, check with an ondatabases (ex. RMS, CLETS, DAT Site). If you are unsure what
information or any other information from law enforcement The SAFE Team should not be provided any criminal justice TEAM?THE SAFE RELEASED TO INFORMATION
WHAT TYPES OF CALLS CAN THE SAFE TEAM BE on a particular call, call SAFE or ask the on scene patrol unit.If you have a question about whether or not the SAFE Team is able to assist scene
of an incidentor Fire personnel on At the request for Police person(s)Report of disoriented destructionparaphernalia for Collection of drug Civil dispute resolutionviolenceweapons,
or potential of a criminal violation, there is no indication of Family disputes where substance abuse servicescrisis, shelter, or care, mental health emergency medical -Transports for
nonmedical carerequire emergency complaints that do not Minor medical no crime is suspected)Welfare checks (when PC, 647(e) PCprivate property 602 occupying public and shelter/housing
services Persons in need of illness 5150 W&Itreatment for mental medical care or -Persons needing nonH&Spublic places 11550 controlled substances in under the influence of violent subjects
-Nonpublic places 647(f) PCIntoxicated subjects in DISPATCHED TO?
CALL situations by them to determine the appropriate response.as a precaution. You can always call the SAFE team members and run the If there is any concern for safety, send law enforcement
along with the SAFE Team •response time for the SAFE Team.takers should refrain from providing reporting parties with an estimated -Call•confirm that medics are not needed or requested.emergency
medical evaluation and transport requests call takers need to -On non•not they have ingested themsuicidal ideations or access to weapons, narcotics, or medications and whether or Additional
information such as known means of harms for suicidal subjects, ex. •A brief description of the services requested•Locations of all involved parties•Description of the involved person
needing assistance•Contact information•takers will be responsible for capturing the reporting party's:-Calltakers will be responsible for capturing the reporting party's:-Calldispatching
to the SAFE Team for handling.call received and determining if it meets the criteria for eachThe Communications Center will be responsible for reviewing dispatching to the SAFE Team
for handling.call received and determining if it meets the criteria for eachThe Communications Center will be responsible for reviewing TAKING
DISPATCHING they otherwise would have, particularly on counseling calls. they are on other calls. They may be able to clear sooner than assist, subjects in immediate crisis, etc.) pending
for them while The SAFE Team should be advised of priority calls (police law unit if they are unable to utilize their mdc. The SAFE Team will be tracked in CAD just like any other law
unit if they are unable to utilize their mdc. The SAFE Team will be tracked in CAD just like any other urgent requests.-before nonsubject at risk of falling into traffic) should be
dispatched posing a safety risk to the person involved (intoxicated of time holding. Calls such as suicidal subjects or those Calls are triaged based upon urgency, not simply by length
urgent requests.-before nonsubject at risk of falling into traffic) should be dispatched posing a safety risk to the person involved (intoxicated of time holding. Calls such as suicidal
subjects or those Calls are triaged based upon urgency, not simply by length TEAMTHE SAFE
IF THE SAFE TEAM "MHR" (Mental Health Response) to clear the call. If Law Enforcement/Fire Department is primary use the Disposition Code "MHR" (Mental Health Response) to clear the
call. If Law Enforcement/Fire Department is primary use the Disposition Code (Mental Health Team) to clear the call.If the SAFE Team is primary on the call use the Disposition Code
"MHT" (Mental Health Team) to clear the call.If the SAFE Team is primary on the call use the Disposition Code "MHT" to the call.Track in CAD: Dispatched, Arrived, Clear and document
remarks related to the call.Track in CAD: Dispatched, Arrived, Clear and document remarks related H&S).and use the appropriate Event Type (ex. Medical Aid, 415V, CTW, 11550 Law Enforcement/Fire
Department is needed, create an associated event the remarks. Refrain from using codes (ex. put intoxicated versus 647F). If Create an event in CAD using the Event Type "SAFERP“ using
clear text in H&S).and use the appropriate Event Type (ex. Medical Aid, 415V, CTW, 11550 Law Enforcement/Fire Department is needed, create an associated event the remarks. Refrain from
using codes (ex. put intoxicated versus 647F). If Create an event in CAD using the Event Type "SAFERP“ using clear text in CHANNELTHE PRIMARY RADIO WILL ADVISE OVER SITUATION THEY
A VIEWS-ON
IF THE SAFE TEAM IS DISPATCHED TO A CALL FOR Dispo Use the Disposition Code "MHT" (Mental Health Team) to clear the call.Track to the call.Track in CAD: Dispatched, Enroute, Arrived,
Clear and document remarks related Create text. The phone number for SAFE is private, do not give it out to the public. Create an event in CAD using the Event Type "SAFERP“. Remember
to use clear DEPARTMENTLAW ENFORCEMENT/FIRE WITHOUTSERVICE
IF THE SAFE TEAM IS Law Enforcement.Response) to clear (Mental Health Code "MHR" Use the disposition or Dispo Code Team.call for the SAFE Team) to clear the (Mental Health Code "MHT"
Use the Disposition Dispo Code related to the call.document remarks Clear and Enroute, Arrived, Dispatched, Track in CAD: Track Type“SAFERP” Event and use the Associated Event Create
an Create ENFORCEMENT/FIRE DEPARTMENT BY LAW REQUESTED
IF THE SAFE TEAM law enforcement.Response) to clear (Mental Health Code "MHR" or Dispo Code Team.call for the SAFE Team) to clear the (Mental Health Code "MHT" Dispo Code document remarks
Clear and Enroute, Arrived, Dispatched, Track in CAD: Track use 1017 or FPATType. We can also “SAFERP” Event and use the Associated Event Create an Create FIRE DEPARTMENT CALL FOR SERVICE
A LAW/TO INITIATES THEIR OWN RESPONSE
RADIO Please refrain from using codes. The SAFE Team will communicate via Channel 1 in clear text. Please refrain from using codes. The SAFE Team will communicate via Channel 1 in clear
text. Department request them to a call they are on.calls they will respond to and/or if Law Enforcement/Fire They will monitor the primary radio channel to decide what Department request
them to a call they are on.calls they will respond to and/or if Law Enforcement/Fire They will monitor the primary radio channel to decide what you have a question about the response.
also ok to call them and dispatch if more appropriate or if should be dispatched via the primary radio channel. It is The SAFE Team units are identified as "Q" Queen units and you have
a question about the response. also ok to call them and dispatch if more appropriate or if should be dispatched via the primary radio channel. It is The SAFE Team units are identified
as "Q" Queen units and COMMUNICATIONS
2022 HOMELESS POINT IN PREVALENCE OF HOMELESSNESSIN ORDER TO MEASURE THE LOCAL HOMELESS POPULATION COMPREHENSIVE COUNT OF THE COUNTY CONDUCT A COMMUNITES ACROSS THE LAST 10 DAYS IN JANUARY
EVERY TWO YEARS DURING THE TIME COUNT AND SURVEY
WHAT THE CITY IS DOING TO ADDRESS HOMELESSNESS The annual operating budget is $1.8 million, which will be funded via City, County and State fundsproject (LABATH LANDING)HomekeyThe City
has been awarded $14.6 million in State funding for the SHARE also creates other affordable permanent housing opportunities for individuals through their shared “Community Homesproviders
who have an extra room in their house-homelessness with homerisk of -seekers who are either homeless or at-to match homeSHARE Sonoma County The City is providing $235,078 this fiscal
year to tenant rights and responsibilities-Supports include assistance with budgeting and increasing income, and educating on landlordor utilitiesg fFinancial assistance can include
security deposit, portion of monthly rent for an average of six months, and assistance payinand support to help people experiencing homelessness get back into a home of their ownhousing
program, which provides financial assistance -to operate a Rapid ReCatholic Charities The City is providing $616,135 this fiscal year to
HOMELESS IN ROHNERT PARK is causing a health hazardclean up if the encampment belongings and do a camp notice and remove (blocking a sidewalk)use of a public facility interfering with
the public’s to move if they are people cannot set up camps creeks. For this reason debris within 150 feet of from depositing trash and State law prohibits anyone allowednight so camping
is not City parks are closed at encampmentsin or near major and hand washing stations There are portable toilets weekly shower program friends outreach offers a library and unsheltered
restrooms at the parks or Homeless can access public which are often fullin Santa Rosa and Petaluma refers individuals to shelters a homeless shelter and Rohnert park does not have
homelessnessthat are experiencing There are roughly 250
HOMELESS IN ROHNERT PARK common areas. o twordinance. There are many RV’s scattered through out the City with people living in them. Cascade Court and Santa Alicia arent emeIt is currently
legal to live in your vehicle on the street. The vehicle needs to be moved every 72 hours per the Cities abata ed criminally for sleeping outside on public property when those people
have no home or shelter to go to.” It essentially createople g pThe ninth district held that “the eighth amendment's prohibition on cruel and unusual punishments bars a city from prosecutintrespass
ing on public propertymping and caA group of homeless individuals filed action against Boise accusing the city of violating their civil rights by criminalizingIn 2018 the Ninth District
Court ruled on Boise v. MartinWhile there has always been homelessness in Rohnert park it took a dramatic turn in 2019
HOMELESS IN ROHNERT PARK permanent housing. counseling, job training and other services to assist in providing Services include on site case management, mental health •site.It is staffed
24/7 to ensure the safety of everyone living at the •bathrooms, showers and meal, a community garden and dog run. services and dining only for residents. Residents have access to Provides
60 units of interim housing. It is a housing complex with •Ave (next to Station 3)Labath6020 LandingLabath
HOMELESS IN ROHNERT PARK(residential) the officer can arrest without giving them the order to leave.On private property if it is posted No Trespassing and they enter a closed area or
they have been told to leave •refuse only then can they be arrested for 602pc. If the person leaves and comes back, the process starts all over again. y theIf the business is open to
the public (shopping centers) the officer must first give the person the opportunity to leave. If •Officers are able to respond and legally remove the individual(s) per the owners request••from
their property.The owner of a property or their agent may at any time call the police to have a homeless person (or any person) removed •allowing officers to take action when people
are camping in public. Landing provides the homeless places to stay LabathThe city must abide by laws enacted by the Ninth District court. •Public Property v. Private Property
COMMON CALLS FOR SERVICEVEHICLE RELATED
HANDLING ALARM CALLS handles all billable alarm lettersresponded advising them to register their alarm. Stephanie not registered they will receive a letter after we have All alarms have
to be registered with the city and if they are required to pay a feeAll false alarms are billable and the company/resident are Most alarms end up being false but we treat all alarms
as real bit different. same: audible, silent, and panic. Hold up alarms are treated a There are three types of burglar alarms that are treated the Burglar alarms are the most common
police and fire. Dispatch is responsible for handling alarm calls related to both
Audible alarms are the most common. The alarm is sounding for officers. Dispatch will get a clothing description of the rep. make contact. The rep will be directed outside to meet the
will set up a perimeter and dispatch will call into the business and alarms require 3 units (including a Sergeant respond.) Officers Banks will activate this when they have been robbed.
These Hold Up alarms usually indicate a business is/has been robbed. and attempt contact.person types in the wrong thing at the key pad. indicate some sort of duress. They are often
caused when the Panic alarms are usually set off at the key pad or key fob and Silent alarms are less common. The alarm is activated silently everyone to hear.
RPDPS is CONTROL snakes deathly afraid of officers are Fun Fact: Most etc.bees, snakes, deer animals including different types of numbers for list of phone Scratch pad has a WILD-526assist
if injured Wildlife Rescue will BIRD-523will assist if injured Birds: Bird Rescue public) danger to the (unless they pose a with wild animals we do not deal For the most part on
Redwood DriveAnimal Care Center or after hours to the at 301 J Rogers Lane to the animal shelter Animals can be taken and neglect/crueltyor injured animals barking dogs, sick with stray
dogs, We primarily deal will be sentavailable a PSO animal issues, if a duty is to handle CSO’s primary the city limitsservices within providing animal responsible for
HANDLING ANIMAL CONTROL CALLS determine it to be a nuisance. contact the owner of leave a note barking dog complaints. They will A CSO/PSO will respond for Barking Dogs: the Animal
Shelter or City Halllicensed. This can be done at pigs are required to be bellied -All dogs, cats and potAnimal Licenses:animal may be quarantined.animal is dangerous. At times the
record is kept to determine if the dog or cat bite to a human. A RPDPS shall take a report of a Animal Bites: trapanimal but not return the transport a domestic Rentals. A CSO will
HercCan be rented at Animal Traps:can transport. Center.) The caller or CSO/PSO emergency vet (Animal Care can be transported to the 24 the owner is unavailable the animal dealing with
their own sick pet. If The owner is responsible for Sick or Injured Animalsappropriate action. seriousness and take respond to assess the A CSO or PSO should Vicious Animals controlunder
their house refer them to pest resolve. If there is an animal trapped their backyard and the issue will likely the caller to remove these items from typically seeking food or water.
Advise relocate wild life. Wild animals are complaints. It is illegal to trap and Wild animals will go look for itanimal is loose a CSO or PSO PSO is the last resort. If the CSO or
ask the caller to take the If the animal is contained send a Strays:not transport the animalUnless there are mitigating arrangements with the shelter. their animal they need to make
If an owner wants to surrender Owner turn ins:
COMMON CALLS FOR SERVICEDEALING WITH PEOPLE
Music: When there is loud music but University Square is also typical. schools is common, causing issues at causing issues. Being on the roof of a general complaints of juveniles Juveniles:
Can be used when there is Loud construction, general noisecovered under music or parties. Noise: Pertains to noise not etcbbq’scomplain about birthday parties, parties, however, people
will college students having large Parties: Usually complaints against from a residence.practices, music from vehicle, music not necessarily a party. Loud band
Officers have the discretion to issue a first Party Responses/Ordinance$1,000. in the next 365 days each response is If another party occurs and police respond make sure the notice stays
posted. imposed. PSA’s and CSO’s will check to the notice is removed another $500 fine is posted at the residence for 365 days. If A party cite will be issued and has to be causing
a disturbance.Attendees can also be fined if they are response is an additional $1,000 fine. host is fined $500. Each subsequent When a first response is issued the social complaints.response
notice when responding to party
9.44.050 MUNICIPAL CODES PERTAINING TO NOISE person of normal sensitiveness residing in the area is caused discomfort or annoyance.nner that a reasonable maIt is unlawful for any person
within any residential area of the city to repair, rebuild, or test any motor vehicle in such a•Vehicle repairs.-9.44.130 of this chapter.Section 9.44.020superintendent of public works.
No permit shall be required to perform emergency work as defined inobtained from the ulyof normal sensitiveness residing in the area is caused discomfort or annoyance unless beforehand
a permit therefor has been da reasonable person hatany other construction type device between the hours of six p.m. of one day and eight a.m. of the next day in such a manner tderrick,
power hoist, or er,construction or repair work on buildings, structures, or projects or to operate any pile driver, power shovel, pneumatic hammor perform any outside entIt is unlawful
for any person within a residential zone, or within a radius of five hundred feet therefrom, to operate equipm•Construction of buildings and projects.-9.44.120 o'clock p.m. and nine
o'clock a.m. on Saturdays, Sundays, and holidays.the hours of eight eenincluding parks, schools and golf courses, between the hours of eight o'clock p.m. and eight o'clock a.m. on weekdays
or betwal or commercial district, ntiIt is unlawful for any person to operate any gas or electric powered leaf blower, lawn broom or related devices in any reside•Limitation on hours
of use.—Leaf blowers, lawn brooms, vacuum apparatuses and similar devices-9.44.115 neighboring residents or any reasonable person of normal sensitiveness residing in the area.mfort
of the coset or other machine or device for the producing or reproducing of sound in such a manner as to disturb the peace, quiet, andent, phonograph, television rumIt is unlawful for
any person within any residential zone of the city to use or operate any radio receiving set, musical inst•Use restricted.—Radios, television sets, and similar devices-
One of the most commons calls for servicetown. The officers are driving there now, they were across “Why are you taking so long?”•officers know to help keep everyone involved safe.”Best
response I need you to tell me so I can let the I’ll tell the officers when they get here”“•safe”occurring to better keep the officers and involved parties questions so that I can let
the officers know what is Best response: officers are on the way, I am asking “Just get someone here”•difficult part.Dealing with uncooperative callers can be the most Usually involving
two or more people
All EMD’ing ambulancethe dispatches REDCOM engine, the fire We dispatch responsecode 3 code 2 or determine a will REDCOM REDCOM.caller to and send the medical aid of the and nature the
address We verify by REDCOMis handled