Listening to calls training exercise
Rohnert Park Dispatcher Training Program
Department of Public Safety
Problem Based Learning Exercise
CAD- Listening and capturing accurate information
It is important for you to understand CAD and how to quickly and correctly
enter a call for service. Active listening and data entry are a vital part of the
job of a dispatcher. It is important that you enter the information quickly and
accurately that is provided. You must know what event type to classify the call
as so officers and the radio dispatcher understand what they are responding
to.
In this exercise you will listen to calls taken by other dispatchers. You will type
the information provided in training CAD, select the best event type and
accurately describe what is occurring. Afterwards you will review what you
typed versus the actual calls for service that was created.
Module 2 Section 14 Introduction to Radio \[Page 1 of 1\]