Civilian Academy Week 5 DispatchDispatch Equipment
1962-2003
Card slot box
Officer tracking cards
Police/ Fire call for service cards
Timeclock
Pens/ pencils
notepad
Dispatch Equipment
21st Century
4 computer systems
-CAD
-Phones
-Office computer
-Radio
5 monitors
3 keyboards
4 mice
Phone/Radio headset
Foot pedal
Dialer pad
3 sets of speakers
1 boom mic
Hiring a Dispatcher
Critical computer test
Background check
Psychological exam
Medical exam
3 week academy
4-10 month training
Becoming a Dispatcher
Bilingual in radio language
Phonetic Alphabet
A= Adam
B= Boy
C= Charles
D= David
E= Edward
F= Frank
G= George
H= Henry
I= Ida
J= John
K= King
L= Lincoln
M= Mary
N= Nora
O=Ocean
P=Paul
Q=Queen
R=Robert
S=Sam
T=Tom
U=Union
V=Victor
W=William
X= X-ray
Y=Yellow
Z=Zebra
10 Codes
1016- Pick up paperwor
1017-Security check
1021- Telephone
1030- Wanted person
1033- Alarm
1033 A -Alarm audible
1033S - Alarm silent
1034 -Open door
1055- Coroner's case
1056-Suicide
1062 Meet Citizen
1064 Public Assist
1065 Missing person
and many more...
Unit Ids
example: RPDPS Officer 4F10
4= Sonoma County RP Identifier
F= Shift (Swings)
1= Beat
0= Mon-Thurs (1= Thurs- Sun)
Running Subjects
Last name, First name, MI
Date of Birth (DOB)
Sex (M or F)
Driver's license (DL#)
ABC's of Dispatching
Remain calm, control the conversation, known your resources, prioritize calls accurately
Accuracy
Obtain and relay desired information
Don't change the meaning of a message by changing words or emphasis
Never sacrifice accuracy for speed
Brevity
Keep transmissions short and concise
Lengthy/unnecessary radio traffic can jeopardize officer safety
Conserve air time by using radio codes, concise phrases, phoentics, law enforcement terminology and established broadcast formats
Clarity
Prevent misinterpretations of radio transmission by using proper radio codes and phraseology, phnetic alphabet, and standrdized broadcast formats.
Speak in normal tone of voice and pronounce words slowly and distinctly
Be aware of background noises
Make your voice emotionless regardless of the situation
Stand still when transmitting, do not move around
A composed demeanor is contagious reassuring and professional
Crime Elements Order
Logical order is important
During in-progress calls...
Information is critical
Radio transmission increase
Radio discipline is required
Dispatch will gather and provide to officers:
Location
Incident type
Time occured
Suspect(s) and suspect vehicle description
Weapons- Type and description
Direction of travel
property taken
safety information
injuries
call related information that is unknown to reporting party
contact person information including name, address, phone
Vehicle Descriptions
Cymals method
C- Color
Y- Year
M-Make/Model
B-Body style
A-Anything else
L- License plate
S-State of License
Suspect descriptions
Name, if known
race
sex
age
height
weight
hair
eyes
complexion
scars, marks and tattoos
clothing
head to toe, outside in
weapons